VP, Strategic Operations Manager

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

RESPONSIBILITIES

Strategy and Planning:

• Partner with BU leader(s) to understand strategic priorities, analyze customer/employee journeys, and identify improvement opportunities

• Identify Operational and Tech initiatives required to support UW

• Partner with IT and UW leaders to define the short- and long-term Ops and Tech roadmap

• Incorporate SA capabilities into Operations workflows

• Advise on transformation initiative prioritization by providing a BU-perspective

• Create business requirements and act as the glue between UW and IT

• Bring market insights on leading practices to inform business priorities

Execution:

• Own and drive improvement in the CX/EX journeys, including partnering with SA to provide input to UI/UX

• Monitor UW operations by tracking performance metrics / SLAs and identifying opportunities for improvement

• Facilitate cross-functional transformation efforts by serving as an Initiative Owner

• Lead implementation of technology and analytics-enabled workflows in collaboration with IT, SA, and other enabling functions as needed

• Partner with IT and Lean Deployment Specialists to implement automation strategies and other technology-driven workflows

• Partner with IT to review and provide feedback on IT value generation

Triangulation COE:

• Engage in cross-functional problem-solving across IT, Data, SA, and other functions

Talent Management:

• Assist in goal setting and performance evaluation of the Triangulation CoE and performance feedback of DPMs

Capability Development:

• Oversee the development of the Triangulation CoE muscle and position the CoE to act as the central point for people, process, tech, and data to support business objectives

KEY COMPETENCIES

Individual:

• Ability to discern operational and tech implications of strategic business plans

• Effective communication of BU strategy and operational plan to stakeholders and operational enablers across the org

• Ability to engage IT and Business partners to deliver solutions that meet customer & business needs

• Capacity to lead large-scale transformation efforts

• Experience documenting strategic requirements and identifying opportunities to improve customer and employee journeys

Team:

• Cross-functional engagement and alignment with IT, Data, SA, and other business functions

• Business innovation & optimization

• Triangulation COE

SKILLS

• Certified Scrum Product Owner

• Excellent written and oral communication skills

• Must demonstrate proficiency in Teamwork and Interpersonal Skills, Communication, Technical, and Organization, Problem Solving and Service Skills

• Must be a self-starter, demonstrate flexibility and adaptability

• Self-starter demonstrating flexibility, accountability, and adaptability

• Knowledge of Microsoft Outlook, Word and Excel

• Proficiency with all Arch systems and a solid understanding of Microsoft Word and Excel is required

EDUCATION

• Bachelor’s Degree in related field

• 15 years prior experience in Insurance Operations role

For individuals assigned or hired to work in California, Colorado, Hawaii, Jersey City, NJ; New York State; and/or Washington State, the base salary range is listed below. This range is as of the time of posting. Position is incentive eligible.

$150,000 - $205,000/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs.  The above range may be modified in the future

• Click here to learn more on available benefits

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right