Field Service Engineer - Biomolecular, Genomics, and Cell Analysis Instrumentation

Job Description

Every day, Agilent Field Service Representatives help customers solve complex challenges, enabling scientists to make discoveries that improve lives. Our work delivers critical insights and ensures that laboratories operate efficiently and effectively. Join our dynamic team and be part of this meaningful mission.

As a Field Service Representative for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to delivering the highest levels of customer service is how you will build customer success.

An Agilent Field Service Engineer supporting Biomolecular, Genomics, and Cellular Analysis instruments will travel to customers' laboratories to install, maintain, and repair the Agilent instruments. These instruments are critical tools in the research, development, and manufacturing of several key areas, including Cell and Gene Therapy, Infectious Disease, Virology and Vaccine Research, Immunology, Immuno-oncology, and Immunotherapy, as well as Next Generation Sequencing, and Pre-Natal Disease Detection. The Biomolecular Service Organization is an evolving and fast-growing part of Agilent’s Customer Service Organization, supporting these growing and exciting markets.

You will be responsible for the on-site installation, maintenance, and repair of one or more products related to Cellular Analysis, Microarray Solutions, Automated Electrophoresis, Research Flow Cytometry, PCR/Real-Time PCR, Microplate Instrumentation, and Automated Liquid Handling. 

Territory Coverage

• Primary coverage: San Diego, CA

• Candidate must reside within a 60-mile radius of San Diego city limits

• Travel includes daily, overnight, and occasional weekend trips across California and neighboring states

• Must be able to support clients throughout the western U.S. territory

Key Responsibilities:

• Installation and Optimization: Install and optimize hardware, software, and network products and configurations at customer sites.

• Troubleshooting: Diagnose and resolve product performance problems to ensure optimal operation.

• Maintenance and Repair: Perform maintenance and repair services to keep systems running smoothly and in line with assigned metrics, processes, and procedures.

• Customer Satisfaction: Drive customer satisfaction through communication, attention to detail, proactive actions, and timely escalations as needed.  Advise customers on preventive maintenance and configurations to enhance product performance.

• Proactive Response: Respond proactively to potential equipment or software issues to prevent unplanned interruptions to customers' business operations.

• Solution Delivery: Deliver fully integrated solutions, including peripherals, communications, operating systems, and applications software (note: design is not included).

• Technical Resource: Serve as an internal resource on technical issues and manage product escalations.

• Collaboration: Collaborate with Agilent teams such as Support, Sales, Marketing, and R&D to provide comprehensive solutions to customers.

• Training: Deliver internal technical training and maintenance seminars and workshops for field engineers or customers. Train other field engineers or cu