General Business Manager, PPO Profits

Location: Flower Mound, TX or Pittston, PA

General Business Manager, PPO Profits

What we're looking for in an industry-leading candidate:

• Proven Leadership: Ability to lead cross-functional teams and drive a culture of accountability and results.
• Financial Acumen: Experience with full P&L ownership, revenue growth, and margin optimization.
• Strategic & Operational Expertise: Skilled in developing growth strategies, improving processes, and enhancing operational efficiency.
• Customer-Focused: Committed to delivering excellent customer experience, retention, and issue resolution.
• Industry Knowledge & Influence: Familiarity with PPOs, healthcare, or insurance operations and able to represent the organization externally.

Why This Role Matters:

The General Business Manager will lead and grow our PPO profits business operations.

• Drives Financial Performance: Ensures full P&L ownership, maximizing revenue, margins, and overall profitability across PPO and business operations.
• Leads Strategic Growth: Develops and executes sales, marketing, and operational strategies that expand market share and strengthen competitive positioning.
• Enhances Customer and Operational Excellence: Oversees service delivery, process improvements, and customer experience initiatives, directly impacting retention, satisfaction, and long-term business sustainability.

Role Summary:

The General Business Manager is responsible for overall business performance, including full P&L responsibility and overseeing sales, marketing, operations, and customer experience across four core business lines:

• PPO Fee Negotiations
• Revenue Cycle Management (RCM)
• In-Office Membership Plans
• Medical Billing

The role leads strategic planning, establishes key performance metrics, and drives profitable growth to strengthen operational execution, elevate the brand presence of PPO Profits, and serve as a visible industry voice in the dental community. The position provides leadership across sales, marketing, and service delivery teams and ensures high-quality customer experience. Responsibilities include optimizing business processes, supporting technology improvements, and ensuring effective onboarding and service delivery.

The General Business Manager also manages associate development and performance, oversees budgeting and financial forecasting, and leads customer retention and issue resolution efforts while representing the organization within the industry and supporting continued business growth.

The GM will report to the President, Clarion Solutions and serve as a key member of our leadership team.

Key Responsibilities:

• Financial Leadership: Own revenue, margin, and EBITDA across all business lines; develop annual operating plans and growth targets; manage pricing, costs, and margin expansion.
• Sales & Marketing: Drive scalable sales strategies across direct and partner channels; optimize lead generation and conversion; strengthen marketing positioning and messaging.
• Operational Excellence: Oversee service delivery teams including RCM, Medical Billing, PPO Negotiations, and Membership Plans; implement process improvements and automation initiatives.
• Customer Experience: Serve as executive escalation point for