IT Retail Manager Americas

Company Description

Amer Sports is a sporting goods company with internationally recognized brands including Salomon, Arc’teryx, Peak Performance, Atomic and Wilson.

“The Mountain Sport Company”, Salomon was born in 1947 in the heart of the French Alps and the birthplace of modern alpinism. Salomon’s commitment to innovative design and passion for mountain sports created a vast range of revolutionary new concepts in bindings, boots, skis and apparel for both Alpine and Nordic skiing and brought innovative solutions to footwear, apparel and equipment for snowboarding, adventure racing, mountaineering, hiking, trail running, and many other sports.

Through performance driven design, Salomon delivers innovation and progression to mountain sports; converting new ideas into action and expanding the limits of possibility. Salomon’s heritage, culture, and commitment are tied together by one simple concept: the world’s leading mountain people creating the world’s leading mountain products. Salomon is responsibly committed towards the outdoor through its sustainability program. Diversity is one of Salomon’s five values, therefore we are committed to creating an inclusive environment for all.

Salomon is headquartered in Annecy, France.

Job Description

Salomon is looking for a Retail IT Manager to support and enable the growth of our retail network in North America, with a primary focus on the United States.

As part of the Digital Technologies department, this role will report to the Global IT Retail Manager, based in Annecy, France.

The Retail IT Manager, NAM will be the key technology partner for the Retail NAM business team, acting as the main liaison between local retail stakeholders, Global Retail IT, the regional Infrastructure team, and local support partners. The role is critical in ensuring Salomon’s retail stores operate smoothly while supporting the rapid expansion of our direct-to-consumer business in the US.

Salomon US is going through significant growth in its retail footprint. In this context, this role will be responsible for applying global IT standards and solutions already proven in EMEA, identifying required local adaptations, and ensuring their effective implementation and adoption across the NAM region.

The overall scope of the role covers store infrastructure, IT applications, hardware, support, training, and business requirements gathering.

Your responsibilities

Act as the key Retail IT partner for NAM

• Serve as the primary IT point of contact for the NAM Retail business team.
• Liaise closely with Global Retail IT, the regional Infrastructure team, and local support partners.
• Represent NAM retail needs within the broader Digital & IT organization, while ensuring alignment with global strategy, standards, and architecture.
• Facilitate communication and collaboration between Retail Operations and technology teams.

Support retail expansion and new store openings

Lead the IT workstream for New Store Openings (NSO) and other store lifecycle projects, including refits, relocations, uplifts, and closures:

• Anticipate business and technology requirements for new and existing stores.
• Coordinate the deployment and installation of store systems, devices, and connectivity solutions.
• Ensure stores open with the right infrastructure, applications, hardware, and support model in place.
• Provide post-opening follow-up to stabilize operations and resolve issues quickly.

Ensure operational excellence across store technology

Own and coordinate the retail technology ecosystem used by stores, ensuring reliability, usability, and business continuity across the region.

This includes:

• Store infrastructure: network, connectivity, workspace, and core in-store technology setup.
• IT applications: POS and other retail systems required to run store operations. Support store teams with key processes such as physical inventory, pricing updates, and store events
• Hardware: device lifecycle management, stock coordination, and replacement planning.
• Support: Level 2 support coordination, escalation handling, and service quality follow-up.
• Training: support the creation and improvement of user documentation and training materials.
• Requirements gathering: collect, structure, and relay business needs to global teams to support continuous improvement.

Key systems include: Cegid POS, Yoobic, Tamigo, AI Replenishment, iOS Retail App, Talon.One, SAP.

Manage vendors and store technology delivery

• Manage local support and service desk partners supporting retail stores.
• Coordinate third-party vendors involved in store technology delivery a