Modern Work Services Architect

It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Your role:

The Cloud Services organization delivers consulting and engineering engagements to clients of Ingram Micro’s Partners, on behalf of or in conjunction with Ingram Micro’s Partners. This team performs both pre-sales and delivery activities associated to those engagements.  In this role, you will lead and deliver Modern Work services engagements with 75% Project Delivery and 25% pre-sales (Scoping, Pricing, Building Statements of Work, engagement with partners and vendors).   

In this Service Architect role, you are responsible for designing and implementing service delivery solutions and strategies that align with client needs and business objectives. You are crafting service delivery frameworks, identifying the right technologies and methodologies, and ensuring that services are delivered effectively. You will play a pivotal role as an Architect shaping the overall service delivery landscape in your organization and will be known for your technical expertise, strategic thinking, and client-oriented approach, playing a lead role on consulting engagements. You are the face to the customer and provide leadership of the delivery team.

Typically, less than 50% travel, it will depend on the projects you are assigned, and you might go several months without travel, then have a project that requires more onsite time with the client.

• Service Design or Delivery: Developing and designing service delivery frameworks or delivering complex services, which may include processes, methodologies, and technology solutions to meet the specific requirements of clients. This involves creating detailed as builds documentation and architectural plans that address client needs and challenges.
• Technical Expertise: Leveraging a deep understanding of technology and systems to design solutions that are technically sound and capable of delivering or designing the desired services efficiently and effectively.
• Client Engagement: Collaborating and consulting closely with clients to understand their needs, goals, and constraints, and aligning solutions with these client-specific requirements. Client engagement is essential to ensure that the architectural design or deployment meets client expectations allowing a pre-sales engagement to go from opportunity to sale. 
• Project Leadership: Taking the lead on projects, managing resources, timelines, and budgets, and ensuring the successful execution of service delivery solutions. This involves coordinating efforts across teams and stakeholders.
• Quality Assurance: Implementing and maintaining quality standards and best practices to ensure that service delivery solutions meet high-quality benchmarks. This includes evaluating the performance and effectiveness of service delivery.
• Mentorship and Collaboration: Mentoring and collaborating with junior architects and other team members to share knowledge, best practices, and guidance.
• Innovation and Continuous Improvement: Staying current with industry trends and technological advancements, and actively seeking opportunities to enhance service delivery processes, efficiency, and overall quality.
• Strategic Thinking: Contributing to the strategic direction of service delivery within the organization, including shaping the services strategy and aligning it with business objectives.
• Client Relationship Management: Building and nurturing strong, long-lasting relationships with key clients to ensure their ongoing satisfaction and loyalty.
• Thought Leadership: Providing thought leadership within the organization and, in some cases, the industry, by contributing to the development of standard