Executive Relationship Manager - Global Travel & Lifestyle Services

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

How will you make an impact in this role?

Executive Relationship Manager is a self-motivated individual who delivers a premium, personalized experience for select Centurion Members, including Senior AXP Executives. They ensure the highest level of customer satisfaction while being brand ambassadors for American Express and Centurion.  The Executive Relationship Manager has a deep understanding of luxury travel, goods and services, contingency planning and can quickly anticipate and exceed our customer’s expectations. Working alongside the Senior Relationship Manager, the Executive Relationship Manager oversees coordination with global American Express teams and aligns with support team members to ensure all imperative needs are met.

The Executive Relationship Manager responds to customer needs across all outbound and inbound channels seamlessly,  servicing end-to-end travel, lifestyle and card inquiries.

Primary Responsibilities:

• Position reports to Senior Relationship Manager
• Manage end-to-end execution of personalized travel and lifestyle experiences with premier partners
• Proactively engage Card Members and implement tailored strategies to enhance benefit value
• Analyze customer data to identify preferences and drive satisfaction
• Navigate complex customer conversations with professionalism and care
• Deliver the Centurion value proposition and master all relevant products and services
• Build trusted relationships with clients, partners, and colleagues
• Passionate about relationship building and tailored solutions
• Partners with SRM, becoming primary contact for Senior AXP Executive Office for business and personal travel
• Collaborate with global American Express teams to ensure seamless logistics and security
• Lead and coordinate with support teams, keeping the Senior Relationship Manager fully informed

 Minimum Qualifications:

• 3+ years in premium/luxury service (travel, retail, hospitality, and concierge)
• 2+ years in relationship management with expertise in complex international travel booking<