Noah's Ark - IT Support Technician - Seasonal

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The IT Support Technician will assist with the set-up and maintenance of all networking systems for all Noah’s Ark IT infrastructure, as well as provide IT support for special events. This position is responsible for the installation and modification to office and park computer hardware and software systems, while also providing technical advice and support to system users.

We are currently looking for a:

 

Noah's Ark - IT Support Technician - Seasonal

Roles & Responsibilities:

 

Roles & Responsibilities:

• With minimal supervision, independently perform troubleshooting, maintenance, repair, and installation activities such as assembling and installing new personal computers, peripheral equipment, networks, and communications equipment
• Provide direct user support for all assigned users' software and hardware needs.
• Support computer equipment or units of local area networks requiring use of standard interface protocols
• Assist with installation and cabling, user support, backups, and IT documentation
• Assist with configuration of various IT Systems (workstations) throughout the organization’s facilities and festival grounds
• Provide support to users relating to both hardware and software problems on their personal computers
• Perform preventive maintenance for computer, data communication, and/or peripheral equipment; test and adjust to appropriate standards
• Fabricate cables for use in interfacing peripherals with computers, other peripherals, and networks
• Maintain computer network documentation and update computer maintenance manuals, as needed
• Fabricate cables for use in interfacing peripherals with computers, other peripherals, and networks
• Provide request status updates and/or project completion updates to leadership or end users, via voicemail, e-mail or in-person communication
• Communicate outages and estimated times for correction to internal (and sometimes external) IT stakeholders
• Assist with the take down, removal, and/or storage of workstations for festivals and events
• All other duties assigned by leadership

Education and Experience:

• High School diploma, GED, or equivalent
• Associate’s degree, Bachelor’s degree, or technical certification in IT, Computer Science, or related discipline preferred; Equivalent work experience will also be considered
• 1-2 years of work experience as an IT Technician or Support role preferred
• Previous IT Help Desk experience is a plus

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements: 

• Must be at least 18 years of age to comply with Wisconsin Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to frequently work hours that extend beyond 9 AM to 5 PM, particularly during the operating season
• Must have reliable transportation to and from scheduled shifts
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong technical aptitude with a wide variety of hardware, software, and office equipment
• Ability to prioritize, triage, and successfully resolve IT issues and emergencies
• Must be proficient in Microsoft Excel, Word, and Power Point.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to follow direction, multi-task, and work as part of a team as well as independently