Datacenter/Network Ops Staff

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Job Category

Data

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Join our dynamic and innovative Data Center Operations team at Salesforce and be involved in the future of enterprise computing! We're looking for passionate individuals who thrive in a fast-paced, collaborative environment. Get ready to work on innovative technology and make a real impact on the world's largest SaaS platform. Don't miss this opportunity to defend and secure customer data while delivering scalable solutions. Join us and let's trail-blaze the cloud together!

This position is fully based at a Salesforce Data Center in the Metro Atlanta area.

 

Your Impact:

As a Data Center Engineer in the Data Center Engineering & Operations group, the ideal candidate will have the knowledge and experience to work in a fast-paced Data Center environment. You will be responsible for the day-to-day operations and projects to ensure the continued success of Salesforce.com.

You will actively provide improvements in processes and/or response time by leveraging data and metrics to identify inefficiencies in processes and Data Center vendor interactions.

As a key member of the team, you will work in a high-paced operations environment of Salesforce, the largest SaaS platform in the world, working on the delivery and operations of scalable and innovative solutions for our modular compute infrastructure and proactively defending and securing our customers' data.

Responsibilities:

• Conduct all day-to-day operations for the Data Center
• Installation of racks/enclosures and preparation of equipment to be installed.
• Update the cable management system as changes are made to the data center cable plant
• Update asset management system as equipment is added and removed from the data center
• Define tasks for each project and work with all Tech and Prod teams to meet project timelines as well as provide status to team members and management on the completion of all tasks
• Provide all information to assist with Data Center capacity planning for space and power
• Handle all vendor resources to complete tasks as defined in SOWs
• Manage relationships with providers to ensure day-to-day operational success
• Conduct all audits as required by company policies
• Coordinate with the onsite delivery and shipping of all equipment.
• Participate in the team’s on-call rotation to address sophisticated problems in real-time and keep services operational and highly available
• Rack/stack computer, network & security assets including associated data cable patching & power instillation
• Troubleshoot using applicable testing equipment and procedures

Required Skills:

• 3-5 years experience with Data Centers managing hardware assets
• A related technical degree is required
• Extensive technical depth around data centers and similar environments
• Excellent time management and ability to multitask and manage numerous projects
• Superb communication skills and collaborative mindset
• Extensive experience with rack and stack of server and network equipment installations
• Proven day-to-day experience working in large, fast-paced heterogeneous environments, critical production data centers and co-location environments
• Independently troubleshoot issues and self-research solutions to internal policies and guidelines
• Proven experience working with teams of onsite infrastructure build-out engineers and vendors
• Experience with a large variety of different vendor hardware such as servers, storage, and network equipment.
• Familiar with the processes of pulling, terminating and testing copper and fiber network cabling. Experience with performing inventories of all cable, power cords and other infrastructure items.
• Demonstrated ability to coordinate issue resolution across departmental teams and global teams within multiple time zones
• Coordinating vendors, scheduling RMA's and on-site repairs as needed
• Experience with Asset Management s