Administrative Assistant, Membership Accounts

WHO WE'RE LOOKING FOR

The Administrative Assistant, Membership Accounts, supports the Managing Director, Member Outreach & Systems, and the Senior Manager, Membership Accounts in the Membership & Industry Relations department. You will process membership applications, handle inquiries and phone calls, ensure data accuracy, prepare reports, provide administrative support, and collaborate with other departments to achieve objectives.

WHAT YOU'LL DO

• Provide customer service and technical support to all members, non-members, and staff via phone and email, maintaining logs and collaborating with additional customer service support.
• Review and process new membership applications, corresponding and following up with applicants to help collect supporting information to meet membership requirements.
• Assist with processing renewals, refunds, credit memos, and any system related functions as needed.
• Maintain data integrity by updating and verifying member information.
• Support the department with general office work including managing departmental files, ordering and maintaining office supply accounts, and facilitating the flow of internal and external information through the office.
• Provide administrative support to the Managing Director and Senior Manager as needed.
• Other duties as assigned.

SKILLS & EXPERIENCE

• Bachelor’s degree in Information Systems, Business Administration, or related fields preferred.
• 2+ years of executive level administrative experience. Experience with non-profit and/or membership data preferred.
• Customer service experience with a desire to listen compassionately and solve problems.
• Strong proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Experience with information systems and Microsoft databases.
• Ability to work with sensitive and confidential data with a proven level of discretion.
• Exceptional communication skills. Spanish proficiency a plus.

PHYSICAL DEMANDS FOR CERTAIN ROLES

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time.

The employee will be required to lift and/or move up to 60 pounds.

SALARY AND BENEFITS

The starting rate for this position is $19.52 to $21.18 per hour, benchmarked against industry standards. Rates for positions required to be in specific geographic locations reflect the corresponding labor market. 
 
The actual offer extended will depend on the candidate's experience, qualifications, and the role's requirements and will include our comprehensive benefits package (with medical, dental, and vision coverage, a 401k match, generous paid time off, and more). Click here for an overview of our company benefits.

Explore our career opportunities to join a team that values creativity, innovation, and diversity. 

ABOUT THE RECORDING ACADEMY AND ITS AFFILIATES

RECORDING ACADEMY

The Recording Academy represents the voices of performers, songwriters, producers, engineers, and all music professionals. Dedicated to ensuring the recording arts remain a thriving part of our shared cultural heritage, the Academy honors music's history while investing in its future through the GRAMMY Museum, advocates on behalf of music creators, supports music people in times of need through MusiCares, and celebrates artistic excellence through the GRAMMY Awards—music's only peer-recognized accolade and highest achievement. As the world's leading society of music professionals, we work year-round to foster a more inspiring world for creators.

GRAMMY MUSEUM

The GRAMMY Museum is a nonprofit organization dedicated to celebrating and exploring music from yesterday and today to inspire the music of tomorrow through music preservation, education, exhibitions, and public programming and aims to create a world in which shared love of music sparks curiosity, creativity, and community. Programs include