Clinical Support Specialist - Physicist (REMOTE)

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Provides clinical support management, as a subject matter expert in physics, of incoming customer support requests regarding oncology products.

Summary

• Management of incoming customer support requests regarding Varian’s Oncology products.

• Capable of recommending solutions/corrective actions to customer application questions.

• Ability to clinically assess situations/issues and determine appropriate escalation path.

• Works as an integral member of the complaint process, and communicates relevant information to the customer as appropriate.

• May also provide customer training, demo support at Trade Shows and for the Varian Sales organization, as well as formulate and review written customer support training materials

• Applicable to the Oncology Systems business only: Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position.

Minimum Required Skills and Knowledge

• Strong interpersonal skills

• Proficiency in computer usage

• Strong customer service skills

• Has substantial understanding of the job and applies knowledge and skills to apply a wide range of tasks.

• Obtains and completes LMS training plan specific to assigned responsibility.

• Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.

• Experience with SAP or equivalent ERP product and productivity software desired

• Relevant Professional Designation Medical Physicist with preferably  5+ years clinical experience

• Minimum master’s degree with 5+ years of related experience.

• This is a remote role across the US with less than 25% travel requirements.

#Remote

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$125,340 - $172,348

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohib