USA Representative, Credit Bureau Reporting (100% Remote DFW TX Area)

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Representative, Credit Bureau Reporting maintains and updates customer files for the Credit Reporting Agencies in accordance with company policies and procedures, as well as State and Federal laws. The incumbent is responsible for researching and notating customer credit histories, and providing correspondence to customer inquiries as needed.

• Provides accurate documentation of customer correspondence in account histories and updates to reflect the latest account activity so that information sent to the Credit Reporting Agencies (CRA) complies with all company procedures and State and Federal laws.

• Manages customer expectations while following company procedures and all applicable State and Federal laws.

• Analyzes data to accurately determine the correct account status.

• Utilizes customer service skills and knowledge of credit reporting process to ensure customers inquiries and disputes are resolved correctly and in a timely manner.

• Researches complex account transactions including payment history, payment extensions and reversals, bankruptcy, SCRA, repossession, collections, assumptions, etc.

• Identifies risks and opportunities in order to reduce or eliminate litigation costs and adequately protect the company's interest.

• Performs other duties as assigned.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• H.S. Diploma: - Required.

• Bachelor's Degree or equivalent work experience: Business, Finance, or equivalent field. - Preferred.

• 0+ Years Servicing/Originations role or related experience. - Preferred.

• 0+ Years Credit Bureau Reporting role or related experience. - Preferred.

• Demonstrates attention to detail and the ability to read and interpret account documentation.

• PC/Windows skills including knowledge of Microsoft Office Suite.

• Ability to maintain confidentiality.

• Must be flexible and possess the ability to adapt quickly.

• Must be able to exercise good judgment.

• Strong written and verbal communication skills.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum:

$33,000.00 USD

Maximum:

$52,000.00 USD

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.