Guest Experience Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

We are turning up the volume in Music City and we want you to join our playlist! Weaving the warmth of southern hospitality with the intuition of Four Seasons service, our team is changing the landscape of Nashville.  

The Opportunity:  

 We are seeking a Guest Experience Coordinator, an exciting opportunity to be part of Four Seasons Hotel and Private Residences Nashville! 

 

This individual will be at the forefront of providing seamless, personalized service to our guests. In this role, you'll be responsible for handling all guest communications, managing hotel systems, and assisting with various administrative tasks to ensure an exceptional stay for our guests.

Responsibilities Include (but are not limited to): 

• Answer incoming calls efficiently and professionally, using guest names when possible. Route calls to appropriate extensions following transfer and hold procedures.

• Manage the Four Seasons chat system, responding to guest requests in a timely and helpful manner, ensuring connections with relevant departments.

• Handle guest interactions with the highest level of hospitality and professionalism. Use hotel systems such as Messenger, Hotsos, Email, and Teams to accommodate special requests and resolve guest issues.

• Assist guests with inquiries regarding hotel services, hours of operations, local attractions, in-house events, and more.

• Provide administrative and clerical support to the Guest Experience Management team, including pre-arrival and post-departure communications, special touches, and more.

• Review and manage guest room assignments as necessary to ensure smooth arrivals.

• Maintain confidentiality of all guest information, protecting against security breaches.

• Follow wake-up call procedures and ensure timely, personalized service when delivering wake-up calls.

• Stay informed on daily arrivals, departures, in-house groups, and meeting room schedules.

• Support the Concierge, Front Desk, and Guest Services teams with guest requests as needed.

• Take In-Room Dining orders when required, be familiar with the menu, and provide accurate descriptions, including food allergy inquiries and wine recommendations.

Preferred Qualifications and Skills: 

• Previous experience in a guest service, hospitality, or administrative role is preferred.

• Knowledge of Nashville and surrounding areas, highly desirable, however not required 

• Must be flexible with schedule - able to work weekdays, weekends, and holidays shifts <