Assistant Manager for Custodial Services, Department of Facilities and Campus Services

External Applicants: 

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. 

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

Oversees and manages custodial operations for Wake Forest University Facilities. Directly supervises two or more custodial supervisors. Participates in hiring and training as well as evaluates custodial staff and supervisors. Develops and communicates staffing assignments. Performs inspections in all areas on a scheduled basis and facilitates the necessary corrective action. Establishes and maintains the highest achievable custodial cleaning program commensurate with the resources made available.
This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Job Description

Essential Functions:

•  Responsible for leadership, staffing, and management of personnel.

• Oversees custodial cleaning operations under the direction of the manager of custodial services.

• Counsels with supervisors and building leads to discuss problem areas and identify means of improvement.

• Participates with other members of the management team and University partners in planning and the design of new programs, projects, summer floor care, etc.

• Performs inspections and coordinates with the necessary departments to meet the expectations and timelines of the customer.

• Coordinates campus projects with other managers to ensure expectations are met

• Ensures that outside contractors are properly supervised.

• Keeps current on techniques and cleaning methods to ensure cleanliness and hygiene of campus interiors.

• Promotes cooperation and commitment within the team to achieve goals and deliverables.

• Visits with faculty, staff and students who may be experiencing a housekeeping problem and facilitates corrective action.

• Manages and maintains a close working relationship with Residence Life and Housing personnel with respect to modifications, summer maintenance programs, and custodial-related service issues.

• Establishes long- and short-range goals for each activity managed.

• Oversees other special projects as directed by management.

• Performs other related duties as assigned.

Other Functions:

This position may be designated as essential personnel to support business continuity during campus emergencies, disasters, or other special needs as directed by management. Essential personnel are subject to recall inside/outside their normal schedule. Additional details can be found in the Wake Forest University Policy on Weather and Other Unusual Conditions.

Required Education, Knowledge, Skills, Abilities:

•  Bachelor’s degree in a related field with 2-4 years of experience in custodial services and 3-5 years of experience managing and supervising in custodial services or equivalent knowledge and experience.

• Working knowledge of custodial practices, supplies, and equipment related to campus Facilities.

• Strong organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, flexibility, and handling interruptions appropriately.

• Ability to supervise