Client Registration Coordinator (Hybrid)

Description

The Client Registration Coordinator is responsible for welcoming visitors and checking-in clients, coordinating client and therapist schedules, assisting with file management and office organization, and contributing to a positive office environment for all. This individual is the first point of contact whether in person, on t phone, or through written communication; thus, must provide quality customer service that aligns with the agency’s values and standards of care. 

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

•  Answers phones and resolves caller needs, or directs caller to the appropriate party. 
• Responds to voicemails, emails, text messages, and any other form of communication timely and professionally.  
•  Greets and checks-in clients upon arrival, obtain/verify insurance and demographic information, and provide forms or paperwork as needed. 
•  Gather referring source information for all clients 
•  Upload insurance and ID cards into EMR System 
•  Update referral tracking database once new client information is obtained 
•  Logs all client communications into the EMR system 
•  Schedules clients for intake appointments according to our policies. 
•  Educates visitors on company programs and services. 
•  Ensures clients have appropriate transportation and arrange accordingly. 
•  Provides clients with support and guidance as needed. 
•  Continuous follow-up with potential clients. 
•  Following the back-end processes and workflow so clients can receive services. 
•  Open authorizations for services. 
•  Ensure accurate record keeping. 

QUALIFICATIONS: 

•  Ability to handle a fast-paced environment and prioritize tasks based on importance. 
•  Detail-Oriented.
•  Collaborative. 
•  Comfort with Microsoft Office, Google Suits, and EMR systems. 
•  Maintains confidentiality and all regulations regarding HIPAA and 42 CFR Part 2. 
•  Verbal and written communication skills. 
•  Organizational skills and attention to detail. 
•  interpersonal skills with the ability to effectively build relationships with individuals of all ages, ethnicity, education, and work experience. 
•  Reliable, ethical, and honest work ethic. 
•  Exhibits professionalism and a friendly demeanor, and is a positive representative of the company over the phone and in person. 

EXPERIENCE AND EDUCATION: 

•  Minimum of a High School Diploma or equivalent required 
•  Minimum of 2 years experience in administration with medical administration preferred. 
•  Experience in mental health and addictions or related field. 

REQUIRED CERTIFICATION OR LICENSE: 

•  CPR and First Aid Certified 

PHYSICAL ABILITIES: 

•  Must have the ability to stay in a stationary position for long periods of time 
•  Must have the ability to occasionally move about the office 
•  Ability to sit and use a computer for long periods of time. 
•  Manual and physical dexterity needed to operate a computer keyboard and handle paper documents. 
•  Sufficient near vision ability to read information appearing on computer display screens, in hand-written forms, and printed on paper. 
•  Adequate hearing and verbal abilities to communicate effectively in person and by telephone. 

WORKING CONDITIONS: 

Work is performed in an office or other environmentally controlled room. 

Please note: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the staff member for this job. Duties, responsibilities and activities may change at any time with or without notice as dictated by the needs of the organization.