Call Center Specialist III - Family Medicine

Responds to a high volume of telephone calls including scheduling the appropriate medical exams and tests and fulfilling report requests; and other duties as assigned.

EDUCATION and/or EXPERIENCE
* High school diploma or general education degree (GED) preferred
* 3-5 years related office or customer service experience
* Strong computer skills (specific programs as deemed by department)
* Strong customer service and phone etiquette skills
* Accurate data entry skills

ESSENTIAL FUNCTIONS

1. Answers and triage calls accordingly.
2. Schedules patient appointments and remind patients of necessary items to bring including their referral, medications.
3. Writes messages and assure charts are pulled and taken to the technicians.
4. Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
5. Enters referral information into the computer system.
6. Prepares and mail new patient packets.

Total Rewards

The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s geographical location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/ training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employee’s life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits