Key Account Manager - Aseptic Packaging Equipment Sales

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.

Job Summary

Be a pivotal member of our business by partnering with our customer to drive sustainable, mutual growth.
We are now seeking a dynamic and customer-focused Key Account Manager for Contract Manufacturing to develop and drive the execution of the strategic and operational account (KA) plan aligned to Tetra Pak and the customer's business objectives. In this position, you will be the key point of contact for the customer, looking to ensure that their issues are resolved in a timely manner, and accepted by them. By ensuring that the relevant Tetra Pak portfolio is deployed in full, you will drive sales of our full portfolio by meeting competitive requirements and delivering a strong value proposition.
You will also lead a cross functional Account team to build strong customer relationships and achieve sustainable growth by identifying and capturing short, medium and long term business opportunities.
This position will be based in Denton, TX, and will report to the Account Director Contract Manufacturing.
You will be travelling up to 50% of your time to our customer sites.

What you will do

As Key Account Manager for Contract Manufacturing, you will:

• Agree on budgets and secure resources from Tetra Pak and assigned customers. Drive mutual, sustainable growth. Together with KA team and customer, drive the development and execution of KA plan. Agree on shared objectives and targets with the customer. Ensure team is driving Tetra Pak’s value proposition for the customer.
• Drive improved understanding of the customer and his goals. Identify customer needs and drive opportunities in line with Tetra Pak global business strategy, category, portfolio, processing, and Services plans. Define, review and drive activities to improve line and plant performance and reduce overall customer system cost. Ensure that where relevant, retail and processing is involved, and actions are aligned. Support Services Account Manager and other Service Products roles in driving the sales of service products. Engage all team members and the customer in joint value creation and quantification.
• Drive Customer Satisfaction and Partnership improvements according to global process. Ensure that Customer Feedback actions are included in the Account Plan actions section. Forcefully drive resolution of customer issues, including Cross Boundary Issues.
• Secure accurate Sales Forecasting for assigned Accounts. Ensure that Accounts Receivable expectations are met for the Account.
• Drive execution of sales targets for packaging solutions and processing.
• Opportunity Pipeline Management Execution: Engage all team members and the customer in joint value creation and quantification.
• Lead the Account team: Participate in the evaluation of team members. Develop competences of Account team members to secure that they match customer needs. Drive up-to-date knowledge of Tetra Pak's portfolio within the Account team. Evaluate the Account team effectiveness and performance and drive continuous improvement. Share and apply best practices on Account Management methodology and execution. Lead the Account team and coordinate cross functional activities. Propose desired team composition to line management to meet customer needs. Set the Account related Objectives together with functional managers for the team members. Drive transparency of Objectives within the team.
• Utilize CRM tools to manage opportunity pipeline and company tools for reporting on account performance and resource demands.

We believe you have

• A Bachelor’s degree in Business Administration, Economics, Marketing or Engineering is required.
• Significant years of experience in Account Management or Business Development or significant B2B corporate sales, ideally in the CPG, FMCG or Food & Beverage industries.
• Ability to deal naturally with challenging stakeholders and work cross-functionally in a seamless fashion.
• Demonstrable skills in Value Selling, Account Management.
• You should:
  • Be a leader of teams.
  • Have a strong customer focus.
  • Be able to develop rapport quickly.
  • Build credibility with ease.
  • Be able to show strategic agility.
  • Have an ability to deal with ambiguity.
  • Be fluent in speaking and writing English, Spanish is a plus.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry e