Intake Administrative Support Coordinator, DentaQuest

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: This role reports to the Milwaukee WI office.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. 

The opportunity:  

In this role as the Intake Administrative Support Coordinator, you will facilitate distribution of incoming Intake emails received via several shared email boxes to appropriate areas for processing, ensuring all emails are answered within a timely manner.

​How you will contribute:

• Receive, process and file returned/undeliverable provider checks ensuring prompt delivery to Credentialing team for further research

• Accurately readdress and re-mail checks with updated addresses

• Assist with open and sort of incoming mail, identified accurately into appropriate categories for further mail preparation

• Print, void and redirect Incorrect Business Unit claims into correct business unit for processing as identified by Intake Queue Specialists

• Monitor folders for printing of items to process or mail such as: Welcome letters, Trailing Documents and New Claims to Intake from other departments

• Research Member Not Found letter replies from providers to validate member selection.

• Prepare provider returns for missing and incomplete documents, utilizing the correct template based on business unit.

• Aid developed accuracy standards and metrics and maintain all required logs for daily production reporting

• Electronically distribute received mail to other departments

• Accountable for robust grasp of Commercial and Vision as well as State & Health Plan business clients, client requirements, claim & UM policies, and procedures that relate to Intake

• Ensure Protected Health Information (PHI) is secure when handling and processing documents

• Maintain safe and clean working environment by complying with procedures, rules, and regulations

• Participate in peer-to-peer training as requested to assist new team members and/or increase personal knowledge of functions

• Adhere to business processes

• Performs other duties as assigned

What you will bring with you:

• High School Diploma or equivalent

• 2+ years of office work experience

• Strong attention to detail and high degree of accuracy

• Excellent interpersonal skills

• Acceptable written and oral communication skills

• Knowledge of general computer software

• Ability to prioritize and organize multiple tasks

• Ability to work in excess of 40 hours in a week, when necessary, as needed or required to meet business needs

• Interacts in a professional and effective manner with all internal and external personnel

• Ability to handle repetitive work

Physical Demands

• Requires overall light physical effort (up to 25lbs.)

• Manual dexterity and sitting is required (i.e. use of personal computer).

• Ability to efficiently operate all job-related office equipment such as scanners, printers and digitizers

• Ability to travel or move about within and outside serviced facilities required.

• Incumbent works primarily in either a private or shared office 

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.