Intake and Eligibility Coordinator, Independent Living Program

Description

AGENCY OVERVIEW

Since our founding in 1895 in Marin County as an orphanage – and through subsequent years as Sunny Hills Services – Side by Side has been at the forefront of best practices in child welfare, working with the most vulnerable youth in our community. Today, Side by Side operates in four counties – Marin, Alameda, Sonoma, and Napa – across the Bay Area, reaching nearly 2,000 children, young adults, and family members per year with much-needed services related to behavioral and mental health, early intervention in schools, 

Side By Side places high value on individuals with a passion for helping underserved youth and families in a collaborative and inclusive work culture. We strive to work together to create a trauma-informed workplace where we walk the walk of diversity, equity, inclusion, and belonging principles.

COMPENSATION

This position is 40 hours/week and an hourly rate of pay between $32.00 to $35.00 per hour.

BENEFITS

•  3 weeks of paid vacation for F/T employees increasing to 4 weeks of vacation after 2 years of service (for all non-school based employees).
• 2 weeks sick leave for F/T employees with 2 additional sick days for direct service staff
• 10 paid holidays per year and 1 Self-Care Anniversary Day each year
• 99% employer-paid Medical for F/T employees including platinum level Kaiser Permanente insurance, Sutter Health or Anthem options
• Dental and Vision Insurance
• Long Term Disability insurance up to $9,000 per month, plus $50,000 Life and AD&D insurance.  Employees also have the option to purchase additional life insurance at their own cost.  
• 403b Retirement Plan with match after one year of employment
• Professional development and other learning opportunities including unlimited access to over 1,000 behavioral health courses online. Side By Side is a Public Service Loan Forgiveness certified employer
• FREE Employee Assistance Program including up to 10 complimentary personal counseling sessions per problem, per year for staff and dependents
• Employee recognition program with $500 bonus awards
• Employee referral bonus of up to $1,000
• Pet Insurance

PROGRAM OVERVIEW

The Independent Living Program provides every eligible youth in care with independent living skills training to assist in the transition to a successful and independent lifestyle. ILP services are currently delivered to youth ages 14-21 by Side by Side and partnered with Alameda County Social Services.

JOB SUMMARY

The Intake and Eligibility Coordinator is responsible for the initial screening and management of referrals to the Independent Living Program. Participates in weekly meetings tracking referrals, facilitates interviews, monitors waitlists, and completes all intake paperwork. 

• Oversees eligibility screening for housing and ILP (Independent Living Program) youth during intake, ensuring all requirements are met for program placement.
• Manages case assignments, ensuring clients are appropriately assigned to staff 
• Manages all client data within the EHR system, including scanning, uploading, and maintaining all hard-copy client documents to ensure complete and accurate records.
• Sends a welcome email to the assigned SSA (Social Services Agency) contact for new clients, ensuring proper introduction and communication at intake.
• Conducts a quarterly data refresh by reconciling client information with their child welfare worker to ensure records are current and accurate, accommodating changes in child welfare assignments.
• Act as liaison between ILP and referral sources to successfully convert program referrals to program participants.
• Maintain active liaison with referral sources to identify and cultivate new referrals, strengthen and solidify relationships with established referral sources and provide information to the community regarding agency services and programs.
• Keep referral sources appraised of program openings.
• Receive and review referring documentation. Follow up with referral source to get more information as necessary.
• Work with applicable staff to complete intake process – inclusive of phone