NOC Administrator – Department of Technology – (1093)

Company Description

***THIS RECRUITMENT HAS BEEN AMENDED TO INCLUDE Updated Work Schedule. ***

• Application Opening: Thursday, October 30, 2025
• Application Deadline: This job will close no sooner than Friday, November 7, 2025 (11:59 PM).
• ✅ Required Supplemental Questionnaire due at the time of application to be considered for this position:  https://forms.office.com/g/DAgkiTu3Rm  

APPOINTMENT TYPE: Permanent Exempt (PEX), Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 36 months.

Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:

• IT Project Management Office
• Enterprise Application Services
• Cloud Center of Excellence
• IT Operations and Support including the Service Desk and NOC
• City Infrastructure including the Network, Telcom and Data Centers
• Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery
• Public Safety Systems and Municipal Broadband Fiber
• SFGovTV Broadcasting Services
• IT Finance and Administration Services
• Emerging Technologies

Why Join Us?  Innovative & Impactful Work At DT, you won’t just work on IT—you’ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations.

Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

• Competitive pay, benefits, and retirement options
• Career growth opportunities through training, internal mobility, and subsidized education
• Diverse work environment in a diverse city
• We offer employees the ability to work from home one day a week while spending the other four days in our San Francisco office, promoting both collaboration and work-life balance

Join the team that’s shaping the future of technology in San Francisco. Apply today and be part of a dynamic, innovative, and mission-driven IT team!

We are committed to ensuring that the City's services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion.  

We are also committed to ensuring that we have a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, training, and development, for all employees, including but not limited to Black, Indigenous, and people of color (BIPOC).

Job Description

The Network Operations Center (NOC) Administrator serves as a key member of the NOC team within the Department of Technology. This senior level role is responsible for independently monitoring, analyzing and supporting enterprise infrastructure, application platforms, and wireless services utilizing enterprise-level tools to manage incidents, perform system monitoring, and making sure service level objectives are met. The position also involves collaboration with internal technical teams, external vendors, and departmental stakeholders to ensure timely communication and resolution of IT issues. The NOC Administrator will also contribute to change control processes, documentation, and performance reporting to support operational excellence in a 24x7 environment.

Essential duties include, but are not limited to, the following:

• Perform incident management activities.
• Set up, maintain, and respond to monitors, triggers, alerts, and notifications for all enterprise infrastructure, application platform systems, and wireless services usin