Driver - Patient Service Technician

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after one year of service

• Employee stock purchase plan

• Tuition reimbursement

JOB SUMMARY

Our Patient Service Technicians positively impact the lives of patients each and every day by delivering medical equipment to them in their home.  Patient Service Technicians provide excellent customer service by going above and beyond to communicate product information, provide solutions and ensure understanding of relevant details so that patients feel comfortable operating their equipment.

This position is eligible for a $2,000 sign on/retention bonus and a shift differential of 7-10%

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Load and unload medical equipment, oxygen and supplies onto and off of delivery vehicles.
• Deliver medical equipment to homecare patients; including, setting up the equipment, instructing patients on the basic use of the equipment and assisting patients in solving problems regarding equipment use. Will also pick up medical equipment.
• Ensure patients do not suffer service failures by proactively communicating estimated arrival times with patients and/or family members.
• Complete daily delivery logs, pick-up and delivery forms, reimbursement documents and vehicle maintenance logs via paper or electronic means (cell phone and/or iPad).
• Perform routine vehicle maintenance and daily inspections including the checking of gasoline, oil fluids, tire pressure and brakes. Responsible for reporting any issues or malfunctions to leadership.
• Respond to critical situations as appropriate, during regular business hours and on an on-call basis.
• Comply with all applicable traffic laws and regulatory requirements; including, practicing safe driving habits, providing required documents needed for the Driver Qualification File, abiding by hours of service, daily log and hazardous materials (placarding, training and shipping papers) regulations..
• Adhere to mandatory reporting requirements; physical abuse of any family member, unsafe home environment for care ordered, unsanitary conditions or animals causing such, or insufficient food for children.
• May clean and assist with the repair of equipment.
• May assist with the scheduling of daily deliveries and pickups, ensuring they are organized in a timely and efficient manner.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• None

Education and/or Experience

• High School Diploma required
• Must be at least 21 years of age
• At least one-year related work experience required

• Minimum of three years driving history required.

Certificates, Licenses, Registrations or Professional Designations

• Must possess an active, valid Driver’s License at all times
• Successful completion of Apria Healthcare's Driver Training Program
• Meet job-related requirements to comply with D.O.T., F.D.A. and Joint Commissions regulations

SKILLS, KNOWLEDGE AND ABILITIES

• Patient Focused
• Problem Solving/Analysis
• Effective Communication
• Integrity/Personal Credibility

Computer Skills

• Basic computer skills

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic math skills

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; ta