Lead Business Intelligence Analyst

ABOUT THIS POSITION

We’re looking for a Lead Business Intelligence Analyst to serve as a trusted advanced analytics partner with data storytelling to Waystar leadership and functional teams. You’ll be instrumental in analyzing complex sales and operational data, identifying trends, delivering data-informed decisions that maximize business performance and producing insights that help drive improved outcomes for healthcare providers.

In this role, you will take ownership of major analytic initiatives, translating large and complex data sets into compelling narratives and strategic insights that support decision-making across the organization. You’ll work closely with cross-functional teams—including sales, marketing, product development, and client operations—to identify performance opportunities, evaluate program effectiveness, and recommend process improvements.

The ideal candidate will have extensive experience in designing and implementing advanced analytics solutions, excellent critical thinking skills, and a strong ability to influence business strategies through data-driven insights. This role demands a proactive, consultative approach, with a focus on synthesizing information for senior leadership to support high-impact organizational initiatives.

WHAT YOU'LL DO

• Lead medium-to-complex analytical projects that evaluate performance across product, marketing, channel, and client operations 

• Continuously evaluate and enhance reporting tools and recurring analyses by recommending usability and accuracy improvements, identifying opportunities for process automation, and driving improved data quality and speed-to-insight across operational workflows. 

• Perform deep dives into key performance indicators such as engagement, retention, throughput, and conversion, supporting both internal and customer-facing functions 

• Build integrated views from complex datasets (e.g., operational, product usage, market data, and CRM systems) to support strategic and tactical decision-making 

• Translate business questions into analytical frameworks that inform cross-functional initiatives and help predict gaps or disruptions 

• Collaborate with teams across the organization to deliver ad hoc analysis and insight development aligned with business priorities 

• Maintain documentation and templates that drive consistency in data definitions, report interpretation, and stakeholder communication 

• Ensure accuracy and integrity of reports by implementing validation techniques and documentation standards 

WHAT YOU'LL NEED

• You live our values with a positive attitude and respect for others 

• You have a bachelor’s degree in business, analytics, data science or a related field 

• You have 4-7 years of experience working in operations or other data-related fields, and have advanced analytical skills and the ability to distill complex analyses for management 

• You have the ability to lead and implement projects and initiatives across the organization 

• You have deep understanding of, and have partnered with functional leaders, reviewing and analyzing data from key programs, building insight narratives, and driving improvements in sales processes 

• You’re comfortable in a fast-paced environment, enjoy working cross-functionally and are able to lead and implement projects across the organization. You are the type of person who gets things done! 

• You have a working knowledge of customer relationship management (CRM) tools, preferably Salesforce 

• You have demonstrated proficiency in Excel for data manipulation, complex modeling, and automation of repetitive tasks through the us