Service Desk Technician, Senior

• Responsible for providing second-tier support to end-users for PC, server, mainframe applications, and hardware.
• Handles problems that the first-tier of help desk support is unable to resolve.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• Maintains currency and highest level of technical skill in field of expertise.

Requirements

• Security+ certification
• A+ certification
• Windows 10 Desktop Support Technician (70-685), or Windows 10 Configuring (70-680), or Troubleshoot & Support Windows 10 in the Enterprise (MS-6293)
• MA/MS with 10+ years related experience OR BA/BS with 12+ years
• Secret Security Clearance