Program Manager, Cloud

Presidio, Where Teamwork and Innovation Shape the Future 
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. 

The Role
Presidio is seeking a customer-facing Cloud Program Manager experienced with managing AWS, Azure Cloud Infrastructure and DevOps client projects. The Program Manager should have experience leading all aspects of IT programs including scope, schedule, resources, quality, costs, and change control. Presidio Program Mangers work directly with the project team, clients and partners to lead and ensure successful project delivery within scope, on time and within budget, and are expected to be able to communicate effectively across all levels of the organization and project team

Business Scope:

• The Cloud Program Manager will be a key to managing and driving our Cloud Services most critical, complex, and enterprise level projects for our clients in the Healthcare, Financial Services, Retail, Technology, and Energy industries.
• The Cloud Program Manager will deliver professional service projects in the Cloud Infrastructure and DevOps spaces, requiring a deep understanding of the Application Stack, Agile processes, technical project delivery, and Cloud (Amazon Web Services & Azure).
• The Cloud Program Manager serves as a critical liaison between technical teams, client stakeholders, business development, and solutions architecture team members.
• Responsible for overseeing service delivery across a large-scale, enterprise-level IT staff augmentation engagement, ensuring alignment with SLAs, KPIs, and customer satisfaction metrics.

Technical Scope:

• The Cloud Program Manager will be supporting technical teams working with the latest cutting-edge technologies in the Cloud Infrastructure and DevOps spaces.
• The Cloud Program Manager supports a large Cloud and DevOps team delivering automation, assessments, cloud builds, application migrations, and workshops (Cloud and DevOps).
• The Cloud Program Manager must understand Amazon Web Services (AWS) and/or Azure cloud technologies, and application stacks in the cloud.
• The Cloud Program Manager will have to effectively communicate timelines, key performance indicators, manage agile scrum standups and sprints, and delivery timelines from the Presidio development team to the client stakeholders.
• Experience implementing and managing ITIL-based service delivery frameworks, including incident, problem, and change management processes.
• Ability to govern and coordinate across multiple technical teams to ensure timely resolution of incidents and escalations.

Responsibilities include:

•  Manage a portfolio of client projects across multiple service offerings.
• Manage expectations and requirements of multiple project stakeholders (to include internal, partner and customer sponsors and stakeholders).
• Plan and implement IT solution development projects and programs.
• Close collaboration and alignment with the delivery and sales team leadership to drive consistent business value for our customers and support the overall business goals and strategy of Presidio.
• Establish and monitor service delivery KPIs and SLAs across all project engagements, ensuring consistent performance and client satisfaction.
• Lead incident management processes including triage, root cause analysis, and post-incident reviews for high-impact issues.
• Build and maintain schedules (with knowledge of relevant tools).
• Lead resolution of issues/escalations related to budget, schedule, and scope.
• Oversee the activities of various stakeholders (Scrum meetings, project and program meetings, technical deep dive sessions, etc.).
• Ensure deadlines and cost targets are met and escalate to Presidio leadership when necessary.
• Maintain detailed, comprehensive project documentation and reports using project management tools.
• Serve as a liaison between the business and technical aspects of projects.
• Lead cross-functional, virtual and offshore teams.
• Develop comprehensive project and program plans to track tasks, schedule, risks and issues to be shared with the project team and client t