Collections Optimization Consultant - Experian Health - Healthcare software implementation experience desired, 100% REMOTE (NOT HYBRID)

Company Description

At Experian Health, our employees can shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

Our mission is to use data driven insights to simplify healthcare for all. Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare. Our ONE Experian Health culture is the centerpiece of making this happen. Our aspiration is to bring people together who are driven by purpose and want to make a difference.  We strive to have a diverse group of people and minds who are:

• OPEN: Have a growth mindset and collaborate often with others to make things happen
• NIMBLE:  Always embracing change and pushing the envelope on innovative ways to solve problems
• EFFECTIVE:  Accountable to themselves and to others

Job Description

Experian Health is currently in search of a Patient Self-Pay Management Consultant who will be responsible for providing Experian Health clients with analytics-based best practices and consulting services that optimize our client’s revenue cycle performance. The ideal candidate will have business development experience in Hospital Revenue Cycle or associated vendor partners, characterized by optimizing opportunities and relationships with the ability to handle multiple projects.

Consultant will be able to assess revenue cycle operations, make best-practice recommendations related to workflow re-design, organizational design, and effective change management, and professionally deliver the results of his/her analysis that optimizes our solutions performance and provides the basis for lasting results.

Consultant will exceed client expectations through superior client relationship management skills, extensive product and process knowledge and successful navigation through complex implementation, regulatory and multi-stakeholder requirements.

Consultant will use their expertise and experience to help our client improve their revenue cycle processes and optimize the use of our solutions in client revenue cycle operations. Specifically, candidate will thoroughly asses client operations, systems and financial performance and make recommendations to optimize patient collections by leveraging analytics to streamline and enhance revenue cycle self pay operations and fulfillment strategies.

Consultants are responsible for:

• Preparing and conducting operational and organizational assessments, using best practice analytical tools, developing recommendations and plans, measuring results and preparing client and management reports.
• Effectively communicating with internal development and technical support staff to resolve issues; bridging the gap between non-technical user perspective and technical IT perspective.
• Analyzing and facilitating resolution of complex issues from internal and external clients
• Learning, understanding, and identifying customer problems and recognizing core issues
• Maintaining on-going positive relationships
• Participate in special projects and perform other duties as required

Qualifications

• Bachelor’s degree preferred
• Minimum of 3 years of experience in a hospital revenue cycle environment and/or collections consulting
• Healthcare software implementation experience desired 
• Experience in project management
• Proficiency with Microsoft Office Suite
• Excellent written, verbal communication and presentation skills
• Flexibility in working with changing needs of organizations
• Up to 20% future travel

Additional Information

Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

All your information will be kept confidential according to EEO guidelines. Experian is proud to be an Equal Opportunity an