Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Summary:

Under direct supervision of the Manager Account Services, supports key strategic direction and ongoing support of corporate customer relationship management related to customers. Works with internal teams to reinforce the support and services relationship. Including, but not limited to, responsible for documenting customer support needs within defined and standard toolset and provides relevant customer and internal-facing reporting/analytics essential to maintaining favorable customer relations.

Primary Duties and Responsibilities:

• Provides inbound / outbound call center and email support

• Supports corporate strategic level customers, buying group and GPOs related to pricing errors, contract loading, forms and document follow up, quality assurance, pricing integrity, terms consistency, contract pricing issues, as well as product availability support and stocking requests

• Supports decisions related to overall customer strategic services offerings included within ongoing relationship

• Participates from prospecting through contract award

• Implements the training and development activities for the team to support and respond to customer inquiries, requests and issues

• Supports allocation, drug shortage, product availability and other relevant activities

• Produce, identify and analyze purchasing trends within strategic customer base and escalate to appropriate internal and external stakeholders

• Produce and monitor reports such as Allocation, SOA, Market Shortage, and Key Shortage Update for key customers as well as facilitation/coordination of additional reports based on customer requests

• Assist customer after the shortage is resolved to move inventory based on needs

• Deliver designated customer-facing training plan designed to reinforce adherence to level buying practices, allocation and SOA policies at the corporate/GPO level

• Submit credit memos prior to generating final credit to the customer

• Performs related duties as assigned

Required Skills and Qualifications:

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree or equivalent work experience

• Normally requires a minimum of one (1) to two (2) years related and progressively responsible experience. Certified Pharmacy Tech (CPhT) preferred

• Strong customer service skills

• Strong interpersonal skills

• Good decision-making skills

• Influencing ability

• Good analytical skills

• Ability to communicate effectively both orally and in writing

• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction

• Familiarity with ABC products, services and pharmaceutical distribution operations

• Strong organizational skills; attention to detail

• Working knowledge of computers necessary to operate effectively with company systems and programs

• Demonstrates ability to handle competing priorities and maintain tight deadlines

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit