Staff Security Researcher - Product Security

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology & The SSO 

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.  

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.  

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.  

The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact 

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Team 

The Security Research team produces investigative reports that drive a reduction in operational security risk. Paired with a toolkit of code/program and dynamic environmental analysis skills, Security Research provides guidance on primary security controls, best practices, and product enhancement. Exploration techniques focus on problems broadly, measuring product insecurity across ServiceNow’s cloud environment. A goal of the Security Research team is to continually improve ServiceNow’s cloud security reputation. 

Role  

As a Security Researcher, you’ll be responsible for security auditing of ServiceNow products and researching the nuances of securing SaaS platforms, together with other members of the Security Research team. This will require an in-depth knowledge of various approaches to application auditing including secure code review, static analysis, debugging, dynamic web application analysis and threat modeling. You’ll work closely with product engineering teams to assist with providing investigative reports for remediation and platform roadmap planning. 

 

What you get to do in this role: 

• Perform software auditing services to discover, communicate, and recommend remediation activities for software vulnerabilities, including: 
• Performing tailored software security investigations to identify and report on areas and sources of risk 
• Devising actionable, tailored remediations and recommendations focused on reducing risk 
• Proactively research attack vectors that may affect ServiceNow 
• Perform public-facing research demonstrating technical security expertise, such as through blog posts, technical security advisories, open-source code publication, and whitepapers 
• Work with engineering teams on platform roadmap planning 

 

Qualifications

In order to be successful in this role, we need someone who has: 

• 3-4 years of experience of web application security auditing includi