Tech Support Analyst

About Us: InterScripts, Inc. is a leading player in the healthcare technology sector, committed to delivering cutting-edge solutions that empower healthcare providers and improve patient outcomes. We're on the lookout for a skilled and motivated Tech Support Analyst to join our growing team. If you're passionate about healthcare technology, have strong technical support experience, and thrive in a dynamic environment, we want to hear from you!

Key Responsibilities:

• Provide exceptional technical support to international clients via phone, email, and chat.
• Troubleshoot and resolve technical issues related to healthcare applications, with a focus on EMRs (Electronic Medical Records) and Patient Accounting systems.
• Maintain comprehensive records of customer interactions and technical issues to ensure a smooth support process.
• Collaborate with team members and cross-functional departments to resolve complex issues swiftly.
• Escalate critical issues to senior support or development teams when necessary.
• Contribute to the creation of support documentation, training materials, and knowledge-sharing resources.
• Ensure a high level of customer satisfaction with prompt and effective issue resolution.

Why Join InterScripts?

• Competitive Salary & Benefits : Enjoy a comprehensive package that rewards your expertise.
• Growth & Development : We invest in your career growth with plenty of learning and advancement opportunities.
• Innovative Environment : Be part of a forward-thinking team that is shaping the future of healthcare technology.
• Collaborative Culture : Work with a supportive team of professionals who are passionate about making a difference in healthcare.

If you're ready to contribute to the future of healthcare technology and meet the qualifications above, we encourage you to apply today! Join a company that values innovation, customer satisfaction, and career development.

Apply Now and Make an Impact!

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Requirements

• Qualifications:

  • 2-3 years of experience in technical support, especially in an international calling context.
  • Proficiency in English, both written and verbal, with clear communication skills.
  • Strong problem-solving and analytical abilities to identify quickly and resolve technical issues.
  • Ability to work independently and collaboratively in a team environment.
  • Familiarity with support ticketing systems, CRM tools, and customer service protocols.
  • Experience with EPIC EMR is highly preferred.
  • Fluency in Spanish is a plus.