Document Management Services Specialist

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

• Ensure all client needs and requests are met and accurately delivered in a timely manner

• Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy

• Apply necessary effort and QC approach to deliver “Best-in-class” work and service

• Comply with Epiq’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook

• Work independently on assigned production tasks

• Expected to uphold the Standards of Service and best practices developed by Epiq

Essential Job Responsibilities

• Monitor  and  listen  to  clients  to  understand  inquiries  and  requests  in  order  to  provide  accurate information about the facilities and services and prompt assistance

• Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests

• Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)

• Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to Epiq’s standards

• Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects

• Accurately produce copy, print and scan projects in accordance to verbal and written instructions

• Work  independently  on  production  assignments,  often  at  a  satellite  copy  center  without  direct supervision

• Ensure all projects have been properly produced and Quality Checked (QC’d) to Epiq’s standard

• Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift

• Have direct involvement and handle complications, client complaints as they arise such as: lost parcel, damaged packages, untimely deliveries and other similar situations

• Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests

• Exhibit excellence in client service and the ability to serve others

• Immediate attention given to clients entering Copy/Mail Center in accordance with EPIQ’s standard of operation

• Sort, distribute and meter US mail with knowledge of current postal rates

• Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm

• Other duties as assigned with increased oversight responsibilities, including, but not limited to:

Mail - Scanning, Profiling & Distribution Services

• Sort, Scan, Profile and Distribute Incoming mail and packages.

• Post and process outgoing US mail with knowledge of current postal rates

• Ensure all projects have been properly produced and Quality Checked (QC’d) to Epiq’s standard

• Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to Epiq’s standards

Copy & Print Services

• Immediate attention given to clients entering Copy/Mail Center in accordance with Epiq’s standard of operation

• Accurately produce copy, print and scan projects in accordance to verbal and written instructions

• Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects

Hospitality Services

• Provide excellent client service as the coordinator of the clients’ kitchens

• Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use

• Organize and distribute client kitchen supplies

• Maintain inventory control and order supplies as needed

Floor Coordination

• Provide excellent client service as the first line of contact with the client

• Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area

• Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center

Qualifications & Characteristics

• High School Diploma or equivalent

• Minimum of 1 year professional level work experience in a production setti