VP - Patient Access

Location:

Avera Health

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

The Vice President - Patient Access directs and leads governance, structure, and process performance across Avera Health and its hospitals, clinics, and skilled-nursing facilities. This leader is responsible for monitoring the functions within Patient Access which front end work of scheduling, pre-registration, patient advocacy, authorization and insurance verification, registration as well as Customer Service and the Avera Collection Center. This leader is responsible for standardizing patient access processes and implementing best-practices across the organization. The VP of Patient Access coordinates with the VP of Patient Financial Services (PFS) and VP for Health Information Management (HIM) in the development and execution of the revenue cycle strategy under the direction of the System Vice President, Revenue Cycle.

What you will do

• Partner with System VP of Rev Cycle, VP PFS, and VP of HIM to develop strategies to respond to emerging healthcare trends that represent opportunities or risks to Avera’s revenue cycle performance.
• Responsible for ensuring all direct-report leadership team members are developing a high-performing company culture aligned to Avera's mission, vision, values and best practice processes.
• Collaborate with facility CEOs and service line leaders on Avera Heath’s strategic initiatives to gain buy in, enhance collaboration and shared vision for the future of Patient Access and Revenue Integrity.
• Utilize key performance indicators and best-practice benchmarking to identify opportunities to improve, validate, make recommendations and course correct in order to stay aligned with Avera and Revenue Cycle’s strategic plan; support standardized and transparent reporting of performance in departments in scope of responsibilities across the system
• Inspires efforts to improve key performance indicators in all areas of responsibility reducing downstream denials, and improving the patient financial experience.
• Represents departments within scope of responsibility and at times, all of Revenue Cycle amongst various audiences. This can include being an active member of multi-disciplinary committees that support operational developments and contributes to broader organizational success and be instrumental in building relationships with external stakeholders.
• Establishes annual financial goals and actively uses benchmarking to high performing systems in similar area of expertise to set annual targets.
• Monitors and analyzes financial data and utilizes for decisions regarding FTE’s, staffing and operational budget. Directs and provides guidance to direct report leaders to effectively allocate resources based on patient volume, space availability, budget constraints, and program priorities, goals and objectives. Fosters strong relationships with external stakeholders, such as payers, vendors, government entities and industry associations.
• Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• Bachelor's
• 7-9 years Patient Access and/or Revenue Cycle experience in the healthcare environment.

Preferred Education, License/Certification, or Work Experience:

• Master's

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our communit