Branch and Small Business Platforms & Capabilities Program Manager

Join the Branch and Small Business Banking Platforms & Capabilities team to shape the future of banker technology from within the business. This senior individual contributor role provides strategic leadership and hands‑on partnership to advance banker‑facing platforms, tools, and equipment—ensuring experiences are intuitive, scalable, and aligned to enterprise priorities and frontline needs.

The Senior Program Manager is responsible for driving enterprise-scale program delivery, governance, and strategic alignment across a complex portfolio of initiatives. This role operates as a key integrator across business and technology, ensuring predictable execution, leadership visibility, and achievement of critical business outcomes.

The role requires the ability to influence without authority and expertise in orchestrating cross-functional delivery across product, technology, and enterprise partners.

Key Responsibilities

Strategic Delivery, Program Governance & Executive Visibility

• Drive end-to-end delivery across multiple, interdependent initiatives at scale

• Lead program-level governance, ensuring clear accountability, structure, and decision frameworks across initiatives

• Provide executive-ready reporting, including:

  • Program health, milestones, and progress against outcomes

  • Risks, dependencies, and trade-offs requiring leadership action

• Deliver concise, decision-oriented insights to senior leadership to enable prioritization and investment decisions

• Establish a consistent governance cadence across stakeholders and forums

• Establish proactive identification and management of cross-program dependencies, and anticipate delivery challenges and adjust plans to maintain momentum and outcomes

• Drive risk management practices, including early detection, escalation, and mitigation strategies

• Maintain a consolidated roadmap and ensure alignment of roadmap to business priorities, particularly across branch and small business domains

• Provide transparency into sequencing, dependencies, and impacts to support strategic planning

Integrated Planning & Portfolio Management

• Own and evolve program-level planning routines, including quarterly and multi-horizon planning

• Facilitate backlog prioritization, roadmap alignment, and initiative sequencing

• Ensure alignment of resources, capacity, and delivery timelines to strategic priorities

• Maintain a consolidated, forward-looking view of program execution and dependencies

Program Infrastructure, Tooling & Artifacts

• Ensure the development and maintenance of high-quality program artifacts, including:

  • Program plans, roadmaps, and business requirements

  • Go-to-market readiness and reporting frameworks

• Establish and maintain strong program hygiene in Jira, Confluence, Sharepoint ensuring:

  • Traceability across initiatives, dependencies, and outcomes

  • Consistent standards for planning, tracking, and reporting

• Ensure compliance with organizational standards, including financial and CapEx documentation

Basic Qualifications
- Master's degree, or equivalent work experience
- 10 or more years of experience in project management activities

Preferred Skills/Experience

• Deep understanding of frontline banking workflows, operational constraints, and technology enablement including hardware.

• Proven track record of delivering complex, cross-functional initiatives that result in measurable growth.

• Experience working with cross-disciplinary teams including digital, product, and compliance.

• Excellent written and verbal communication skills capable of engaging stakeholders and synthesizing complex information in a manner that influences and drives decisions

• Strong analytical, decision-making and problem-solving skills.

• Considerable tact, diplomacy and people skills.

• Self-