Jobs and Careers

Manager, Business Intelligence & Client Success

New York City, United Statesfull_timeVerifiedPosted 21 Jul 2025

💰 $140,000/yr($120,000/yr – $140,000/yr)

About the role

Job Title: Manager, Business Intelligence & Client Success
Location: Remote – US (Eastern Time Zone
Compensation: $120,000 - $140,000 plus Bonus and Benefits

About Centric Software:

Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease.

From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility. www.centricsoftware.com

Job Summary:

Centric Market Intelligence (CMI), a division of Centric Software, is seeking a results-driven and client-centric Business Intelligence & Client Success Manager to serve as a strategic partner to our high-value clients in the fashion and retail industry. This role blends data-driven insights, account management, consultancy, and operational excellence to ensure our clients achieve their desired outcomes with our platform.

Key Responsibilities

Client Success Management

Strategic Relationship Management
Build and maintain trusted relationships with 10–15 client accounts, acting as the key point of contact for stakeholders across departments.
Onboarding & Implementation
Lead onboarding processes and rollout strategies tailored to each client’s unique business objectives. Ensure smooth adoption and long-term engagement with CMI’s solutions.
Account Growth & Retention
Drive account health through regular business reviews, strategic check-ins, and performance evaluations. Identify and capitalize on cross-sell and upsell opportunities.
Customer Health Monitoring
Track key metrics using Mixpanel, internal BI tools, and client usage data to identify risks and growth opportunities. Take proactive steps to address concerns and maximize platform value.
Client Training & Enablement
Deliver product training to client teams, onboarding new users and reinforcing product best practices. Serve as a subject matter expert for all CMI features and use cases.
Data-Driven Engagement
Leverage product usage data to uncover trends, optimize user engagement, and identify areas for platform expansion within each client organization.
Client Advocacy
Gather and prioritize feedback to inform product development and roadmap initiatives. Represent client interests in internal discussions with Product, Engineering, and Marketing teams.
Quarterly Business Reviews (QBRs)
Prepare and lead QBRs with clients, reviewing KPIs, platform usage, satisfaction metrics, and identifying future opportunities.
Engagement Strategy Execution
Develop and implement comprehensive account engagement plans that sustain high satisfaction and renewal rates across your portfolio.

Business Intelligence & Process Optimization

Process Improvement & Innovation
Continuously evaluate and optimize Customer Success workflows, identifying opportunities to streamline operations and enhance client outcomes.
Internal Enablement & Best Practices
Create training resources, standard operating procedures, and onboarding documentation to support team knowledge sharing and consistent service delivery.
Project Management
Lead initiatives related to new tool