Partner Engagement Desk Admin

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area. 

The Partner Engagement Desk Admin plays an integral role in supporting our channel partners and our channel sales team to accelerate deals by providing fast and efficient response times. The ideal candidate has a high attention to detail and is able to logically work through various scenarios to validate deal registration approvals. In this role, you will review potential Net New deal registrations submitted by partners to confirm if they can be approved and moved forward to be worked. You will create opportunities and quotes and assist in routing orders to the right salesperson so they can be processed. Additionally, you will support partners and sales to continuously provide excellent customer service, and provide additional administrative functions to ensure the execution of the partner experience and channel sales efficiency. These functions are building blocks to a channel sales career.  

Responsibilities:

• Conduct a thorough review of partner deal registrations submitted to validate and move through the approval process
• Escalate deal registrations to leadership for additional approvals as needed
• Manage deal registration status reports to keep pending deal registrations moving forward 
• Analyze trends in deal registration to identify uptrends, downtrends and stagnation
• Manage the channel sales inbox to route purchase orders to the relevant channel sales team
• Assist the Channel Account Management team in creating opportunities and quoting
• Manage the partner SKU pricing list and work with partners directly to provide updated SKUs as needed
• Review Technical Alliance leads to verify if they are commissionable and communicate next steps to the sales team
• Keep Salesforce up to date with correct information
• Run reports/keep requested data up to date for VP Global Partner Program Office
• Review partner agreements (Reseller, MSP etc.) and upload all legal documents to Salesforce
• Collaborate interdepartmentally to provide efficient solutions
• Schedule meetings as needed
• Participate in Partner Program Office strategies to assist the company in optimizing information related to the industry and partner needs

Qualifications:

• Bachelor’s Degree a plus, but not required
• Familiarity with standard concepts, practices and procedures within the IT Security Field a plus
• Familiarity with Channel a plus
• Experience with Gmail and Google Docs
• Experience with MS Office
• Strong verbal and written communication skills
• Strong critical thinking skills
• Extremely detail-oriented and data-driven
• Excellent time management and organization skills
• Excellent computer skills
• Must be highly organized and results-oriented

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, ​​an employee stock purchase program, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status,