Lead Program Enrollment Specialist (Remote)

Nice to meet you, we’re Vesta Healthcare.

Vesta Healthcare is a startup with a simple mission: Delivering extraordinary outcomes by unlocking the power of caregivers. Caregivers are one of the largest, most untapped resources in the healthcare delivery system and are the unsung heroes of their care recipients. Yet despite their vital role, they are largely unsupported and invisible to the healthcare ecosystem.

At Vesta Healthcare, we enable people with personal assistance to thrive at home, in their community by assuring the people they rely on, their caregivers, have the resources, data, and support they need.  We achieve this through a combination of analytics, technology, services, and deep healthcare expertise. Our analytics help identify and target the right people and populations. Our technology creates real-time connectivity and actionable data out of observations. Our services connect to real people who can help when needs arise, and our healthcare expertise helps us understand how we create value for both payers and providers.

Our program monitors in real-time, identifying issues before they become health events, and helping connect those in need with those who can help via technologies such as video, chat, and telephone. Our technology platform includes home-based mobile applications, a clinical dashboard, and data analytics on data not previously available to health professionals. We are disrupting a $109 billion industry and have recently closed our latest funding round with a blue-chip list of investors.

 

We’re looking to add to our team of experts who care deeply about our mission.  

Our team is passionate, driven, collaborative, intellectually curious, and excited about the opportunity to transform our  healthcare system. We're inspired by caregivers and seek to create a platform that recognizes, utilizes and supports the vital role they play.  We strive to  continuously learn, explore, experiment and achieve results. We are here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids)

 

The ideal teammate would be…

An individual who’s passionate about people, data, and problem solving through collaboration. Our ideal candidate is detail- and people-oriented, dynamic, and will always go the extra mile to see our team be successful. Someone who greatly enjoys speaking with and educating older adults, simplifying more complex concepts into simple takeaways, and striving to achieve growth-oriented targets. They are proactive problem-solvers, motivated to seek out trends, and like to collaborate cross-functionally to achieve shared goals. 

 

The ideal teammate would be able to:

• Serve as an internal expert and “player/coach” on the member and caregiver onboarding experience, owning program outreach, education, and remote onboarding from start to finish
• Assist with aspects of training of new employees with oversight from the Enrollment Manager
• Serve as a mentor and resource to new hires
• Assist with ongoing enrollment team training when needed
• Monitor CRM documentation for compliance 
• Monitor VV tracker 
• Ensure updated extracts and schedules are uploaded weekly
• Actively participate and as needed, lead team meetings
• Problem solve for team members through collaboration with supervisor and other departments, escalating appropriately as needed. 
• Manage a call list to effectively educate target members and their care teams on the benefits of the Vesta Healthcare program
• Coordinate with members, caregivers, and family to ensure program consent and acceptance
• Collaborate with other interdisciplinary departments  in scheduling of virtual visits to onboard new members and their caregivers to the program
• Successfully manage responsibilities with consistent performance on call volume, acceptance, and conversion, targets
• Track all activities through compliance with engagement milestones 
• Function within the timeframes of a fast-paced startup in the healthcare environment
• Performs other duties as required or assigned
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Would you describe yourself as someone who has:

• Fluency in Spanish and English (required)        
• 2-3 years of Inside Sales, call center, sales/Business Development, telephonic outreach, recruiting, or other similar experience (required)
• 1-3 years experience working in customer service (preferred)
• A Bachelor's degree or equivalent work experience 
• The ability to understand and articulate the benefits of our program 
• The ability to exercise j