Leader of Branch Process Owner Team

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Leader of Branch Process Owner Team

Are you ready to shape the future of banking operations? Join us as the Leader of the Branch Process Owner Team and drive innovation at the intersection of technology and operational excellence!

About the Role

As the strategic and collaborative leader of our Branch Process Owner Team, you will be at the forefront of transforming traditional banking processes into intuitive, technology-enabled workflows. Your mission:  champion operational excellence, regulatory compliance, and a culture of continuous improvement, ultimately creating procedures for branch, business banking, and branch operations employees.

What Makes This Role Unique?

• AI-Powered Process Leadership: You will lead a forward-thinking team that leverages artificial intelligence to draft, refine, and optimize operational procedures. By integrating AI into our workflow, you will ensure the processes themselves are efficient and so is your team’s process for creating them.
• Reimagining How Procedures Are Used: Guide your team to embrace a new paradigm—where AI summarizes procedures for end users, eliminating the need for manual reading. Your leadership will help staff and stakeholders adapt to this shift, making information more accessible and actionable than ever before.

Key Responsibilities

• Partner with process improvement and technology teams to harness new capabilities for reengineering business processes.
• Lead and coach a team of process owners, fostering innovation, accountability, and continuous improvement.
• Champion the use of AI to deliver succinct answers to end users, with procedures feeding large language models in the background.
• Prepare your team for a future where AI-generated summaries replace traditional procedure reading, driving adoption and understanding across the organization.
• Design, document, and implement processes and procedures that align with internal policies and regulatory requirements.
• Oversee the intake, prioritization, and execution of procedure updates, ensuring accuracy, consistency, and compliance.
• Act as a subject matter expert in audits and reviews and ensure your team is trained and equipped for success.

What We Are Looking For

• Proven track record of leading and developing teams, fostering a collaborative and high-performance culture.
• Strong technical skills in process mapping, risk management, and controls.
• Exceptional communication, influence, and change management abilities.
• Experience working in and/or actively supporting bank branches.
• Proven leadership in driving technology-enabled process improvements.

Why Join Us?

• Be a trailblazer in operational transformation.
• Lead a team at the forefront of AI adoption in banking.
• Make a measurable impact on business growth, efficiency, and quality.

Ready to lead the way? Apply now and help us redefine how banking works!

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically eight or more years of relevant experience

Preferred Skills/Experience

• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
• Understanding of applicable Federal and State laws and regulations
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
• Excellent organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal and verbal and written communication skills
• Excellent supervisory and management skills
• Ability to manage multiple tasks

**This role is not eligible for visa sponsorship or transfer of visa sponsorship.**

**The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days**

If there’s anything we can do to accommodate a disability du