Director Global HR Operations

We currently have a career opportunity for a Director- HR Operations to join our team.

We are seeking a strategic and forward-thinking HR Operations Lead to architect and lead the transformation of our global HR operations. This role will be instrumental in building a scalable shared services organization, optimizing our HRIS and reporting infrastructure, and ensuring compliance across all HR processes. The ideal candidate will bring deep experience in technology services, a proven track record of setting up offshore shared services teams, and a strong passion for AI, automation, and digital transformation. 

At Perficient, we’re not just transforming businesses—we’re empowering people. As a leading digital consultancy, we help the world’s biggest brands imagine, create, engineer, and run more impactful experiences. Our people are at the heart of that mission. We foster a culture of collaboration, curiosity, and continuous growth, where every team member is encouraged to bring their authentic self and bold ideas to the table.

Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

Lead Global HR Shared Services:

• Design and implement a high-performing HR shared services model, including offshore delivery centers.
• Drive operational excellence, standardization, and continuous improvement across HR processes.
• Establish and monitor SLAs, KPIs, and service delivery metrics.

Champion AI & Automation:

• Drive an AI-first mindset across HR operations.
• Identify and implement automation opportunities to streamline workflows and enhance employee experience.
• Stay ahead of emerging technologies and trends in HR tech and digital transformation.

Own HR Technology & Reporting:

• Lead the strategy, implementation, and optimization of HRIS platforms (Oracle Cloud)
• Ensure data integrity, governance, and compliance across all HR systems.
• Deliver advanced HR analytics and reporting to support strategic decision-making.

Ensure Compliance & Risk Management:

• Maintain global compliance with labor laws, data privacy regulations, and internal policies.
• Lead HR audits, risk assessments, and remediation efforts.
• Partner with Legal, Risk, and Internal Audit teams to proactively manage regulatory changes.

• 15+ years of progressive HR operations experience, with at least 5 years in a technology services or consulting company.
• Proven experience in setting up and managing offshore shared services teams.
• Expertise in HRIS systems (Ideally Oracle, but can be other cloud-based platforms), data analytics, and reporting.
• Strong understanding of HR compliance, data governance, and global labor regulations.
• Demonstrated passion for AI, automation, and digital transformation in HR.
• Exceptional leadership, stakeholder engagement, and change management skills.
• Bachelor’s degree required; Master’s degree or relevant certifications preferred.
• Reside near a Perficient office a plus: Chicago, NYC, Minneapolis, Dallas, St. Louis, Atlanta or Detroit.

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary