Dual Therapist Lead

Job Title: Dual Therapist Lead

Department: Spa Operations

Reports to: General Manager of Spa

Job Type: Non-Exempt

 

Arch Amenities Group

Wellness-driven. Hospitality-focused.

 

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences. You will be a part of the Spa Evangline located within the Epicurean Hotel in South Tampa/Soho area. 

 

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive. 

 

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

 

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

 

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

 

Job Summary: 

 

The Dual Therapist Lead is responsible for providing massages and body treatments to guests of our facility.

 

Key Responsibilities:

• Ensures the "Arch Amenities Group Experience" for guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of Arch Amenities Group.
• Performs massage and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations.
• Performs all treatments on services menu based upon current licensure.
• Assesses contraindications of guest that may prevent service from taking place.Meets the needs of the guest at all times throughout the service.
• Understands and uses universal precautions when providing services.
• Cleans and disinfects all equipment on a daily basis.
• Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered. Understands the ingredients in products and can explain their benefits to guests.
• Able to answer guests' questions in a knowledgeable and professional manner.

Leadership & Team Support

• Serves as a role model for professionalism, punctuality, cleanliness, and guest service standards.
• Assists with onboarding, training, and mentoring new therapists to ensure consistency in service quality and protocol adherence.
• Provides real-time coaching and support to team members, reinforcing spa policies and best practices.
• Acts as the point of contact for therapists during shifts when management is unavailable.
• Helps maintain a positive, collaborative, and accountable team culture.

Operational Responsibilities

• Supports the Spa Director with daily operational flow, including room readiness, schedule adjustments, and guest service coordination.
• Ensures treatment rooms, equipment, and common areas meet cleanliness and sanitation standards at all times.
• Monitors product inventory and communicates needs proactively.
• Completes and oversees side work assignments to ensure smooth operations.
• Assists with maintaining accurate client notes and documentation.
• Helps identify opportunities for process improvement and contributes to operational efficiency.

Professionalism & Compliance

• Adheres to all spa policies, safety protocols, and state regulations.
• Maintains confidentiality, professionalism, and discretion at all times.
• Attends required meetings, trainings, and continuing education sessions.
• Reports incidents, guest concerns, or operational issues promptly to management.

 

Qualifications:

• Hi