Senior Clinical Administrative Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The Senior Clinical Administrative Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, delivers excellent customer service. Supports the team in meeting clinical and service goals. The Senior Clinical Administrative Coordinator will be asked, at times, to complete outbound calls to members for survey purposes

Schedule: A 40-hour work week, Monday through Friday between the hours of 7:00am-5:00pm with the flexibility to stay later on clinic days

Location: 904 7th Avenue, Seattle, WA, 98104

Primary Responsibilities:

• Patient check-in
• Ability to maintain work queues
  • Coverage error
  • RX HUB/ Language mismatch
  • No Show emails
  • Direct booking reports
  • Non-contracted work queue
  • Incoming message work queue
  • Cost estimate work queue
  • MyChart coverage updates
  • Referral Work Queues for all specialty departments
  • In-basket management
  • Reschedule report within 48 hours
  • Recalls letters for appointments
  • No show letters for specialty offices
  • Processing fee tickets
  • Wait list report
• Side Tasks
  • Ability to prepare forms to be handed out to patients at check in
  • Ability to handle patient pick up items such as forms letters, etc.
• Answering incoming and outgoing telephone calls promptly and courteously
• Scheduling office visits in an organized and efficient manner
• Collect payments for cosmetics visits
• Product sales
• Ability to mail and send faxes
  • Medical/stationary supply ordering tracker
• Comfortable working in high pace environment 
• Daily print off clinical schedules for downtime procedures
• Site FIT tester
• Emergency contact list updated / Firedrill clipboard
• Tickets for IT- facility enbio-maintain ticker tracker
• PHS and facility checklist (monthly
• Point person for late arrivals if unable to see patient
• All employees are expected to keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements  
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an en