Patient Experience Project Specialist (1.0)

Franciscan Health Olympia Fields Campus

20201 S Crawford Ave Olympia Fields, Illinois 60461

The Patient Experience Project Specialist is responsible for overall coordination, status reporting, and stability of project-oriented work efforts. This position establishes and implements project management processes and methodologies for the organization, to ensure projects are delivered on time, within budget, adhere to high-quality standards and meet customer expectations. The Patient Experience Project Specialist coordinates communication with all areas of the facility that affects the scope, budget, risk, and resources of the work effort being managed.

WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Communicates with project stakeholders to ensure a clear understanding of project scope, timeline, and budget.

• Works with leaders to ensure project resources are assigned to project work for project duration and at the correct allocation.

• Creates a project timeline-plan; motivates others and takes responsibility for keeping everyone on track; helps team members set targets for milestones and consistently monitors progress.

• Using project management methodologies and processes to support successful project implementation; provides assistance in using these tools on key projects

• Provides comprehensive and clear project statuses to stakeholders and leaders

• Takes the lead to resolve project issues and discrepancies arising from within various departments, and works swiftly and proactively to escalate to leadership in support of resolution, if needed.

QUALIFICATIONS

• Associate's Degree or Certificate - Preferred

• 1 year Process Improvement and Project Management - Required

TRAVEL IS REQUIRED:

JOB RANGE:

Patient Experience Project Specialist $56971.20-$84749.60

INCENTIVE:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.