68065015 - SENIOR INFO TECH BUSINESS CONSULTANT / INFO HUB LEAD

Requisition No: 851497 

Agency: Agency for Health Care Administration

Working Title: 68065015 - SENIOR INFO TECH BUSINESS CONSULTANT / INFO HUB LEAD

 Pay Plan: Career Service

Position Number: 68065015 

Salary:  $2,610.00 - $2,900.00 Biweekly 

Posting Closing Date: 05/02/2025 

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Sr. Info Tech Business Consultant / Info Hub Lead

Office of FX Program Administration (FXPA)

State of Florida Agency for Health Care Administration

This position is located in Tallahassee, FL or AHCA Field Office locations

 

Position Overview and Responsibilities

This position serves as the Knowledge Repository – Info Hub Lead in the Transformation Unit, in the Office of Florida Health Care Connections (FX) in the Agency for Health Care Administration and reports directly to the Knowledge Management and Program Training Lead. FX is tasked with the modernization of the AHCA MES (Medicaid Enterprise Systems), driving a transformation of people, business processes, and technology. This position, and its Unit, are instrumental in coordinating and aligning business and technology in this transformation.

Assist the Knowledge Management and Program Training Lead in the execution of Transformation Team results through meetings with vendors, contractors and Agency staff, including support provided in regular meetings to identify problems and shortfalls and propose solutions; facilitating the gathering of people for action to lead and complete a project and/or solutions;

Ensure compliance of Transformation Unit objectives, gaining and ensuring understanding of business and contract requirements, assisting module vendors in elaborating all testable requirements to meet the business need; validating testable requirements are thoroughly elaborated, working with SMEs and vendors to document accurately; ensuring that products, applications, and systems are in compliance with established quality standards, and meet customer requirements.

As FX Knowledge Repository Lead, the person filling this position will be expected to manage and oversee the FX Knowledge Repository for the Training Program within FX Projects and FX Enterprise Training Operations and support delivery of new FX information systems and interfaces, as well as the daily support, maintenance, and enhancement of existing FX Medicaid system operations to directly support AHCA's mission.  Key responsibilities of this position are listed below:
 

Development of Knowledge Repository

• Lead team to fill gaps through the creation and publication of Info Hub Knowledge articles.
• Partner with Knowledge Champions on each Bureau’s learning needs, management culture, and learning styles. 
• Review system user guides/manuals/procedures, identifies knowledge gaps and build missing content such as Job Aids, Quick Reference Guides, and FAQs as needed to support successful implementation and ongoing operations.
• Review Module Vendor release notes and translate in Release Note Knowledge Articles. 
• Review module vendor deliverables and participate in readiness planning. 
• Identify knowledge gaps and build supplemental articles to fulfill program needs.
• Build and maintain Frequently Asked Questions in Knowledge Repository for FX applications. 
• Lead Unified Operations Center Knowledge Repository Operations contractual project and operations Service Level Management performance and deliverables.

 

Promote & Provide Training for Knowledge Repository

• This quasi-technical position is responsible for working with customers and stakeholders to understand Medicaid application software and internal and external system user workflows and drive technical teams to prod