Production Support Engineer - Assistant Vice President

Job Description:

Job Title Production Support Engineer

Corporate Title Assistant Vice President

Location Cary, NC

Who we are

In short – an essential part of Deutsche Bank’s technology solution, developing applications for key business areas.

Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here.

Overview
 

As a Production Engineer within the Chief Security Office (CSO), you will provide application support for critical cyber and physical security platforms that protect the Bank’s global operations. You will play a key role in maintaining stability, availability, and security while driving automation across production support processes. Working as part of the Information Security Production Services (ISPS) team, you will collaborate closely with engineering and business partners in a fast‑paced, follow‑the‑sun support model. Your work will directly enable the secure and reliable operation of Deutsche Bank’s technology environment.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You’ll Do

• Provide Level 2 production support across CSO applications, operating within ITIL processes and established Key Operating Procedures with a strong focus on security and stability

• Own incident management from identification through resolution, including impact assessment, stakeholder communication, escalation, and post‑incident review

• Maintain high availability of critical services by meeting defined Key Performance Indicator (KPIs), Service Level Agreements (SLAs), and MTTR targets

• Partner with engineering and program teams to onboard support for new applications and ensure production readiness

• Deploy and enhance monitoring and alerting solutions to proactively detect and resolve application issues

• Drive automation initiatives to reduce manual effort and continuously improve the production support environment

Skills You’ll Need

• Proven experience supporting applications in a controlled production environment within a large enterprise or financial services organization

• Strong knowledge of UNIX/Linux and Windows environments with Ansible automation having the ability to create scipt for daily operations (e.g., Python, Shell, Ansible)

• Demonstrated experience managing incidents, problems, and changes within ITIL/Service Now based operations

• Working knowledge of databases and data querying (e.g., Oracle, MS SQL)

• Hands on experience in GCP, Secrets Management, supporting security or endpoint platforms, including EDR or similar security tooling. Understanding of GitHub/terraform workflow.

Skills That Will Help You Excel

• Automation‑first mindset with a focus on reliability and service improvement

• Strong communication skills with the ability to translate technical issues for non‑technical stakeholders

• Experience working with global, distributed teams across time zones

• Familiarity with DevOps, Site Reliability Engineering (SRE), and Agile methodologies

• Relevant certifications such as ITIL Foundation or cloud certifications

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Cary, NC office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees wit