Branch Manager

Company Description

About Toll: Global Forwarding

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletized cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving – across towns, across countries and across continents.

Job Description

PURPOSE

The Branch Manager has responsibility to drive profitable financial performance for their branch. The major role is one of business leadership, for both the operational and sales departments. The purpose of this role is to ensure profitable growth (volume and gross profit), increase operational margins, operational excellence, productivity, customer satisfaction, employee development and leadership as well as customer retention.

PRIMARY DUTIES & RESPONSIBILITIES

• Responsible for operational, financial, facilities and developmental requirements of the branch.
• Responsibility over budget and business performance of their branch
• Actively drives sales growth for the branch
• Sets priorities of the branch to optimise the outcomes of KPIs
• Sets and manages branch’s operational process, operational efficiency and administration
• Develops people capability and performance
• Ensures annual budgets for the branch in collaboration with Finance and hold accountable for delivering through P&L and branch management
• Creates and develops logistics management activities to ensure excellent customer service and value adding to existing customers.
• Continually enhances the working processes to enable best practice with lowest resource/financial impact
• Makes sure front line to manage the selling and other engagement process with customers in order to maximize the profitability
• Partners with Toll network to increase gross profit and volume in the branch
• Ensures all accounts receivables and payable following company guidelines and related issues being resolved
• Actively drives new products/business to ensure correct processes in place
• Maintains service credibility within the branch
• Evaluates staff performance through the Toll PAR process
• Interviews new staff members and recommend candidates for hire, if needed
• Disciplinary responsibility over Import/Export department
• Decides and enforces corrective measures to ensure operational excellence
• Actively supports the company’s goals and strategies, and providing recommendations upwards
• Ensures compliance with company safety and health standards
• Accountable for leadership in driving One Toll and The Toll Way
• Performs other duties as assigned by management
• Travel required – Domestically 20%

In respect to financials:

• Maintains cost effective job processing
• Maintains job profitability/job management
• Ensures all processing is aligned within the company’s internal KPI’s

In respect to health & safety:

• Records all accidents and incidents immediately
• Acts promptly in reporting any emergency and environmental incidents situations
• Notifies their manager immediately of any emergency situation or environmental incident
• Always takes seriously both their own safety and the safety of others
• Takes an active role in identifying hazards and unsafe behaviour’s in the workplace by reporting any hazards and incidents quickly
• Turns up fit for work and immediately reports any unsafe behavior
• Suggests improvements that will give Toll a competitive advantage

PHYSICAL DEMANDS

• Large majority of time will be spent in the office at a desk environment,
• Ability to participate and execute warehouse labor within a safe work environment
• Ability to talk and hear required.
• Ability to perform repetitive motions required.
• Ability to move or position self in order to reach, lift, climb, balance, stoop and crouch required.
• Ability to read PC screens; detect color coding, read fine print, and/or normal type size print required.
• Must be able to travel domestically – 20%

SKILLS ESSENTIAL TO TH