Senior Strategic Account Manager (French Market)

About

Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.

To learn more about us: About Swan ; Our story.

Job description

Swan is seeking a Senior Strategic Account Manager. Someone that will grow our business from the inside by ensuring the adoption, growth and success of our customers.

You will be in charge of managing and developing our portfolio of Swan’s customers in France (NB: we call them ‘partners’ at Swan). You will nurture relationships with them, help them market Swan’s offering, understand their priorities and roadmap to increase our adoption, and upsell them new features.

We are looking for a strategic thinker with strong business acumen who excels in identifying and capitalizing on entrepreneurial revenue opportunities. The ideal candidate should be curious, eager to learn, and possess a solid understanding of technical and regulatory concepts of a Financial Insitutution. They will leverage their consultative sales skills to understand partner and end-customer needs and position solutions for Swan's long-term success. As a collaborative team player, they will work closely with our Product and Compliance teams to integrate critical prospect and partner requirements into our roadmap and streamline our onboarding processes.

While we're expanding across Europe with local presence in multiple countries, this position is based on our headquarters is in Paris.

✨ Your mission

Ensure the success of our partners with Swan by:

• Accelerating time-to-revenue during the onboarding phase
• Driving planned revenue growth
• Ensuring a high level of satisfaction and avoiding churn

✨ Your responsibilities

• Manage your portfolio of partners and be accountable for their revenue growth.
• Track and analyse your partners’ performance to identify opportunities and challenges
• Conduct Quarterly Business Reviews (QBR) for top partners to track progress and align strategies, drive partner engagement with standardized monthly reporting and product marketing
• Upsell new features on existing projects with partners
• Monitor and manage partner satisfaction through Health Score, CSAT, and other metrics
• Coordinate with the product development team to convey customer requirements and feedback
• Effectively work cross-functionally across the organization to shape Swan’s solutions to meet customer needs

✨ Curious about your future team?

Within our Strategic Account Management team, you will part of our Operations department and work closely with Integration Specialists, Compliance, Account Executives and Support to ensure our the success and growth of our partners.

Preferred experience

✨ You’re a great match if:

• 4+ years of experience in a business development or account management position in a start-up/scale-up, another fast-paced work environment or in a consulting firm.
  
• Master degree in a Tier-1 business or engineering school
  
• You have a strong interest in startups and emerging technology businesses.
  
• You can understand and articulate technical concepts, translating them into business- or industry-relevant language.
  
• You are passionate about customer success and building long-term relatio