Product Owner, Customer Identity & Personalization

Additional Locations: US-MN-Arden Hills; US-MN-Maple Grove

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

 

About the role:

 

The Customer Identity & Personalization team is dedicated to enabling Boston Scientific customers with a connected, user-informed digital experience. This product allows customers to tailor their information and preferences across all Boston Scientific digital platforms, laying the groundwork for future personalization.

 

The Product Owner, Customer Identity & Personalization will oversee the global development and administration of the product. Responsibilities include driving the development roadmap with the team, coordinating daily activities with the program lead, manager, business teams, scrum master, product designer, technical lead, and software engineers to implement product enhancements for the US site.

 

Under the supervision of the Customer Identity & Personalization Program Manager, the Product Owner serves as the interface between business and technology, responsible for understanding and prioritizing business requirements within the product roadmap in alignment with program strategy.

 

Your responsibilities will include:

• Serve as the liaison between the business and IT development team, directing priorities and deliverables of the development team.
• Accountable for the full product development cycle from requirements to release.
• Develop, maintain, and communicate product roadmap and backlog.
• Manage intake process and partner on development roadmap.
• Conduct formal product testing with each development release.
• Take responsibility for communicating with product stakeholders regularly to provide updates on product strategy and release updates, including product training demos, documentation, and newsletter updates.
• Participate in scrum events like daily stand-up, grooming, sprint planning, retrospectives.
• Triage customer support inquiries to appropriate division team or troubleshoot with development team.
• Track and report development progress.
• Ensure awareness and compliance with applicable standard operating procedures to meet, comply, and champion all quality and regulatory commitments of Boston Scientific, especially HCP compliance guidance, data privacy, and country regulations.

 

Minimum Qualifications:

• Bachelor’s degree.
• 3+ years of experience as a senior business analyst, digital product owner, or experience planning and managing technology business requirements.
• Advanced skills in Excel and PowerPoint.
• Experience with Agile, Lean, and User-Centered Design methodologies to execute on product development, implementation, and operations.
• Proficiency in project management and communication tools such as Office365, Teams, JIRA, PowerPoint, Slack, Trello, Confluence, and Miro.

 

Preferred Qualifications and Competencies:

• Scrum Master or Product Owner Certification(s) preferred.
• Knowledge of IAM (Identity and Access Management).
• Strong collaboration skills.
• Strong leadership skills and a bias for action.
• Strong organizational and project management skills.
• Ability to multitask and prioritize work with limited direction.
• Excellent written and verbal communication skills.
• Strong analysis skills; capable of collecting and analyzing business information.
• Experience with business case and user story development and implementation.
• Experience in a matrix organization managing multiple stakeholders.

 

 

Requisition ID: 577202

 

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

 

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spir