Regional Operations Director

The Regional Operations Director oversees facility operations teams of all data centers throughout the region by managing both internal and external resources and ensuring proper practices and procedures to provide an exceptional customer experience each day for every customer. The Director will also provide Implementation Management support for certain key accounts to ensure successful service delivery.

What You Will Do:

Management of the Facilities

• Employee Management including recognition, reviews, career development, corrective actions and scheduling
• Interviewing and hiring new employees
• Employee training and training updates
• Maintain Operations Policies, Procedures and Guidelines.

Support 

• Work with the Manager of Implementations to assure smooth implementations for the customer
• Review all terms and conditions of customer contracts and orders
• Serve as Implementation Manager for certain key accounts to ensure successful service delivery. Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc.

Customer Environmental Services Management

• Create and deliver scopes of work for environmental consulting
• Work with Sales to deliver Environmental services proposals
• Work with the Operations to assure peer to peer connectivity and monitoring is in place for delivered services
• Support of Phase 6
• Work with the Vice President of Data Center Operations to assure that environmental issues are handled and communicated correctly to customers
• Set up and maintain environmental monitoring solutions for all managed facilities within the NOCC

Environmental Management

• Manage day to day operations of Air (Production & Distribution), Power, Fire, and Access
• Proactively develop and implement maintenance activities
• Report on all SLA required activities

Capacity Management

• Maintain status and future status reporting on all capacity thresholds within the facility

Access Management

• Work with the Security Manager to assure all access points are monitored and controlled
• Manage all security issues to resolution and conduct post mortems for future assurance
• Create access levels for new clients, assign access levels to vendors, monitor equipment leaving facility and generally oversee all aspects of Security Facility Operations Assurance
• Manage all sub-contractor agreements for maintaining the building

Asset Management

• Management of our asset tracking processes, and systems
• Reporting on Assets for customers and internal

Daily reporting and communication

• Data Policing for all Reporting of Operational KPIs
• Administering Daily Shift Reporting
• Generate periodic reports

Regulatory compliance Management

• Updates for our Business Continuity Planning
• Perform SAS 70 Re-occurring audits
• Updates and Training for our Facility Operations Handbook
• Perform SOX Audits
• Perform SOC 2 Audits

Problem Resolution

• Customer Issue Resolution Owner
• Verification and analysis of alerts
• Post mortems on all customer complaints.

Customer Communication

• Emergency Action Communication – Creation for Validation.
• Signoff Point for Customer Transition from Engagements to Operations
• Customer Concerns discussions

Budgeting and Forecasting

• Responsible for generating and adhering to annual OpEx budget
• Responsible for generating and adhering to annual CapEx budget
• Create, submit, and present capital project budget requests to the Capital Committee

Manage strategic initiatives on behalf of the company

• Set forth the vision and roadmap for achievement
• Develop and organize the team to fulfill the roadmap
• Monitor and manage activities associated with fulfilling the vision
• Performs other duties as assigned

What We Are Looking For:

• 7+ years’ experience in managing critical facilities, preferably in a data center environment
• 10+ years supervisory or personnel management experience
• Bachelor’s Degree in Computer Science, Business Administration or related field (equivalent work experience may be substituted for degree)

• Demonstrates strong customer service skills and takes ownership of the customer experience
• Can proactively identify potential customer issues; communicate them to app