Customer Support / Sales Specialist

Production Equipment Europe is a leading industrial distributor supplying over 90,000 products to customers nationwide. We are currently recruiting for a Customer Support/ Sales Specialist, to work at our head office in Galway to play a critical role in maintaining and providing resources to the growing number of customer clients internationally.

Responsibilities

• Develop good business relationships with new and existing customers.
• Processing customer purchase orders and enquiries.
• Manage and process customer enquiries by both phone and email.
• Identify opportunities to up and cross sell products as per customer requirements.
• Inform customers on the technical benefits of our products.
• Work and support external sales colleagues to ensure high level of customer service.
• Recognise, document and escalate customer issues or trends following appropriate communication          and escalation channels where required
• Stay up to date on product knowledge and keeping up to date on product material.
• Weekly & Monthly reporting through SAP

Skills & Experience

• Ideally 2 years experience in a similar customer support role.
• Technical and or Production experience is a distinct advantage.
• Experience of using SAP or another ERP system preferred.
• Experience working with multinational organisations would be preferred.
• Ability to identify customer needs and maximise sales opportunities.
• Confidence to discuss the benefits and features of our products.
• Good communication, organisational and administration skills.
• Flexible and Pro-active attitude.
• Ability to embrace new ideas / initiatives when they arise.
• Ability & Desire to deliver first class customer service.