Lead Data Analyst
AESAbout the role
Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries.
AES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for millions of people worldwide.
We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work™ rankings across the markets where we operate. AES was also named one of the World’s Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.
Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute’s Edison Awards in the twenty-first century, a distinction honoring global leadership in advancing the electric power industry.
If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a more sustainable future, we're powering it. Apply now and energize your career with a true leader in global energy.
Job Family and Group: Customer Service
Reports to: Customer Analytics Team Leader
Location: Indianapolis, IN OR Dayton, OH
Position Summary
The Lead Data Analyst serves as a strategic analytics partner to the Customer Operations organization within a utility environment. This role goes beyond report creation to proactively identify insights, performance gaps, and operational opportunities that improve customer experience, operational efficiency, and KPI performance.
This individual collaborates cross-functionally with Operations, Digital, Workforce Management, and IT to ensure reporting frameworks align with business objectives. The role also functions as a subject matter expert (SME) for Genesys Cloud, driving KPI standardization, data governance, documentation integrity, and system redundancy across the organization.
The ideal candidate demonstrates strong analytical rigor, business acumen, high emotional intelligence, and the ability to influence stakeholders through data storytelling.
Key Responsibilities
Strategic Analytics & Insight Generation
Translate business challenges into structured analytical frameworks that drive measurable improvements in customer care and operational KPIs.
Deliver diagnostic and predictive insights that influence leadership decision-making.
Develop executive-ready narratives that connect metrics to business outcomes, including but not limited to consultative reporting, predictive insights, and ROI analysis.
Perform additional responsibilities as required to support evolving business needs, key stakeholders, and customer experience.
Reporting & Dashboard Development
Design, build, and maintain scalable reporting solutions using SQL, Power BI, Genesys Cloud, and advanced Excel modeling.
Develop standardized KPI dashboards aligned to enterprise definitions and regulatory reporting requirements that allow high-level trends through agent-level behaviors.
Produce recurring operational reporting and executive scorecards.
Deliver
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