Customer Service Support Specialist - TS/SCI with Polygraph

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Help Desk

Job Qualifications:

Skills:

Customer Service, Help Desk Support, IT Account Management, Troubleshooting

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends

REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE

• Demonstrated experience of a standard operational environment, to include desktop hardware, software, peripherals, web technologies, security guidelines, and operating systems, for large mainframe environments.
• Demonstrated experience with account management, network infrastructure, and telecommunications.
• Demonstrated experience with one or more of the major service areas within a large Office environment, Requirements Management, Desktop Technologies, Corporate Applications, Access Administration, or Voice Infrastructure.
• Demonstrated experience with networks and systems for integration and installation.
• Demonstrated experience with the functionality and business applicability of pertinent software applications, including business and corporate applications.
• Demonstrated experience of lifecycle and programmatic milestones, regardless of project type; Basic knowledge of Project Management concepts and principles.
• Demonstrated experience and extensive occupation-specific knowledge of IT industry.
• Demonstrated experience with interpersonal skills to interface consistently and effectively with customers, technical staff, project team members, and management to identify issues, negotiate changes, meet deadlines, market services, and provide excellent customer service.
• Demonstrated experience explaining rules, procedures and highly complex technical information clearly and accurately, both orally and in writing.
• Demonstrated experience eliciting information on moderately complex technical problems from non-technical customers for use in diagnosis, analysis, and resolution of problems requiring significant analysis across multiple environments.
• Demonstrated experience working independently or as lead in team environment to resolve customer problems.
• Demonstrated experience identifying and resolving complex access problems.
• Demonstrated experience analyzing complex customer needs and requirements and ensuring expectations are met within feasible cost and timeline projections.
• Demonstrated experience preparing and delivering briefings to convey moderately complex information to peers, customers, and management.
• Demonstrated experience as a team lead, providing feedback, guidance, direction, and sharing knowledge. While promoting, teamwork, collaboration, and emphasizing, quality, customer satisfaction, creativity, and cost effectiveness.
• Demonstrated experience organizing and planning personal as well as team tasks in a changing environment. To include monitoring their execution, anticipating risks, assessing impacts, and developing contingency plans.
• Demonstrated experience developing and implementing transition plans for customers to include introducing new technology and platforms.
• Demonstrated experience developing and presenting correspondence, technical documents, and reports on moderately complex issues that cross internal offices and technology boundaries.
• Demonstrated experience in making, sound, defensible decisions on a variety of technical, resource, and organizational issues, even in ambiguous or high-pressure situations.
• Demonstrated experience defining resource requirements and using resources to attain project goals within the cost and schedule outlined.

WHAT YOU’LL NEED TO SUCCEED: