Director - Digital Identity Externalization

Chase is committed to building industry-leading identity capabilities to secure the financial ecosystem, enhance user experience, and drive business growth. As Product Director on the Identity team, you will play a critical role in developing and delivering innovative identity solutions—including identity verification, identity  lifecycle management, and digital identity externalization. You will work cross-functionally with technology, design, and business partners to launch products that make Chase synonymous with trust.

 

Key Responsibilities

• Product Development:
  Drive the definition, delivery, and continuous improvement of identity products and features (e.g., identity lifecycle management, identity graph, consent management, digital identity solutions).
• Execution & Delivery:
  Translate strategic vision into actionable product roadmaps, requirements, and user stories. Manage product backlogs and prioritize features based on business impact, customer needs, and technical feasibility.
• Cross-Functional Collaboration:
  Partner with engineering, design, data, and business teams to deliver robust, scalable, and secure identity solutions. Support go-to-market and commercialization efforts for digital identity products.
• Stakeholder Engagement:
  Communicate product plans, progress, and results to stakeholders. Gather feedback from internal and external partners to inform product decisions.
• Market & Industry Awareness:
  Stay current on digital identity trends, standards, and regulatory requirements. Support efforts to align Chase’s identity products with industry best practices.
• Metrics & Outcomes:
  Track and report on product KPIs (e.g., adoption, conversion, user experience, fraud rates). Use data to inform decisions and drive continuous improvement.

 

Core Competencies

• Product Management:
  Experience managing technology products from concept to launch, preferably in identity, data management, or security domains.
• Analytical Thinking:
  Ability to analyze data, customer feedback, and market trends to inform product decisions.
• Collaboration:
  Strong cross-functional partnership skills; able to work effectively with engineering, design, business, and external partners.
• Communication:
  Clear and concise communicator, able to articulate product vision, requirements, and results to diverse audiences.
• Execution:
  Results-oriented, with a track record of delivering on product milestones and driving measurable outcomes.
• Adaptability:
  Comfortable working in a fast-paced, evolving environment; able to pivot as priorities shift.

 

Qualifications

• 10+ years of product management experience in technology, preferably in identity, data, security, or financial services.
• Demonstrated success in launching and scaling technology products or features.
• Familiarity with identity lifecycle management, consent management, digital identity, or related technologies is a plus.
• Experience working in cross-functional teams and managing multiple stakeholders.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Bachelor’s degree required; advanced degree or relevant certifications preferred.

 

Success Metrics

• Delivery of key product milestones and features on time and within scope.
• Growth in adoption and usage of identity products and solutions.
• Positive feedback from stakeholders and partners.
• Achievement of product KPIs (e.g., conversion rates, user experience scores, security benchmarks).

 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibili