Customer Service Representative - 2nd shift

 ESSENTIAL RESPONSIBILITIES                                

 ·         Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)

·         Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)

·         Manage customer information using Warehouse Management System and Microsoft Office tools

·         Monitor damaged and/or on-hold product, notify vendors and work with OFRs

·         Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes

·         Research, resolve and communicate customer, inventory, order and inbounds discrepancies

·         Complete daily and/or monthly customer reporting documentation

·         All other duties as assigned

 These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don’t meet every qualification.

 Education & Experience

·         1 – 2+ years of customer service or related experience preferred

·         High School diploma or equivalent education/work experience preferred

·         Proficiency in Microsoft Office tools, data entry and internet application experience preferred

·         Previous experience with Warehouse Management System (AS400) preferred

 Capabilities

·         Ability to work in a fast-paced, team-oriented environment

·         Excellent verbal and written communication skills

·         Patience and adaptability

·         Conflict resolution and technical proficiency

·         Problem-solving and time management skills

Physical & Mental Requirements

While performing the duties of this job, the employee requires the ability to:

·         Hear, read and comprehend, write and communicate

·         Continuously sit, type and perform repetitive wrist motion

·         Occasionally stand, walk, bend, squat/kneel, twist/turn or reach

·         Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Respect | Give and it will be given.

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we will