Sr Endpoint Engineer

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Endpoint Engineer will be focused on collaboratively supporting planning, maintaining, and implementing AEG's Endpoint Infrastructure standards pertaining to various endpoints, mainly Windows and macOS devices, and mobile devices such as iPhones, Androids, and tablets. The Incumbent will collaborate and work with several team members, project managers, and leadership to focus on supporting and maintaining the AEG device management environment while working with various teams to ensure that all initiatives are completed successfully and on-time. Assist with furthering AEG's asset management framework to assure compliance of device standards and policies.

Essential Functions

• • Maintain responsibility for the configuration of Mac and Windows endpoint management systems, including but not limited to software installation, software updates, OS patching, firmware update, antivirus/antimalware requiring moderate design elements.
  • Work with Global Technology leadership to define and maintain Asset Management and Life Cycle standards of the endpoint hardware.
  • Responsible for configuring, implementing, and maintaining hardware and device management standards for AEG’s Microsoft, Apple, and Android devices, including macOS Ios/iPadOS, that support the organizational security policies. Create technical and standard operating procedure documentation.
  • Develop and maintain modernized servicing plans that ensure clients are kept current on OS, Driver, Patch, Firmware and Security requirements.
  • Troubleshoot complex application and hardware issues; act as final escalation point to IT Service Desk, including documentation, analysis, and resolution of escalated issues, providing high-quality solutions to IT problems quickly.
  • Work closely with various Global Technology team members on initiatives and service deployments with a focus on Validation and Testing, Release/Deployment Management, Change Management, Service Asset, Configuration Management and Knowledge Management.
  • Administer software distribution and application management, desktop security, remote support tools, and other enterprise desktop management, monitoring, and troubleshooting utilities.
  • Craft reports that provide insight and analysis of desktop software license usage, software and hardware compliance, operating systems, and hosted application software distribution.
  • Establish and maintain a Continual Service Improvement culture through various Research and Development initiatives.

Required Qualifications

• • BA/BS Degree (4-year) in Computer Science, Engineering, Information System, or a related area
  • 4+ years extensive experience of Intune as a modern unified endpoint management platform, with significant experience in the Autopilot enrollment, management, and configuration of Windows and Android devices.
  • 4+ experience with the following: IT Service Management, Problem Management, Incident Management, Configuration Management, Change Management, project management, M&A activity, and partnering with sourcing companies.
  • 4+ years understanding of Jamf as an MDM platform. Experience in the enrollment, management, and configuration of macOS, iOS, and iPadOS devices.
  • Experience with change/release management process in an enterprise environment.
  • 4+ years’ experience working with enterprise infrastructure complexities and requirements across a global scale, including cloud and on-premises systems, hybrid identities, printing services.
  • In-depth experience with packaging and deployment strategies, operating system standards and delivery, Microsoft Technology expertise (such as Azure, Universal Print, Microso